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| Mouse & Keyboard Control / Mouse Chase |
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Activate mouse and keyboard control on the customer’s PC while viewing the real-time location of the remote cursor. |
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| Copy & Paste Hotkeys |
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Use Ctrl+C and Ctrl+V hotkeys to transfer clipboard contents between the local and remote PC. |
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| Text & Voice Chat |
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Chat with the remote users in real time using the Instant Messaging and VOIP features. |
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| Remote Process Control |
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Scan and list all the running processes on the remote PC to further assist and diagnose any problems.. |
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| Remote System Diagnostics |
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Get a snapshot of the remote PC’s hardware and software to quickly analyze and solve problems. |
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| Drag & Drop File Transfers |
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Transfer files to and from the remote PC with one drag & drop. |
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| Screen Capture |
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Capture the remote user’s desktop with just one click. |
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| Two-way Clipboard Sharing |
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Transfer the contents of the clipboard to and from the remote user’s PC for easy cut and paste actions. |
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| Remote Printing |
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Print documents from the remote PC to your local printer without any need to transfer files. |
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| Secondary Controls |
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Assist the remote user without taking full control of their PC by using the secondary control features such as Interactive Draw, Co-Browser and Laser Pointer. |
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Interactive Draw
Draw on the desktop with the remote user in real time to collaborate more effectively. |
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Co-Browser
Synchronize the browsers on each PC to easily guide the remote user through websites. |
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Laser Pointer
Highlight sections of the screen that need the user’s attention using the arrow or laser pointer. |
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| Quick Shortcuts |
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Increase productivity with shortcut features such as Remote Favorites, Control Panel and Files & Folders. |
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Remote Favorites
Keep a list of frequently used websites that can be launched on the remote desktop with a single click.. |
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Control Panel
Make changes easily to the remote PC with instant access to control panel functions. |
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Files & Folders
Browse through system files and folders on the remote PC quickly and easily using the integrated explorer feature. |
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| AES & SSL Data Encryption |
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Secure data transmission using 256-bit AES and 128-bit SSL encryption. |
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| Session Recording & Playback |
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Record each session to disk for review and auditing purposes. |
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| Administration Center |
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Manage representatives’ online profiles including statistics, permission levels and IP/MAC restrictions. As well, control and monitor all active connections, view and create session reports. |
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| Application Sharing |
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Allow remote users to share or block necessary programs from the representative. |
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| Auto Updates |
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RemoteCall auto updates itself each time you start the application. |
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| PIN Code Connections |
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Secure your connections by using a 4-digit PIN Code. |
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| Reporting |
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Log a detailed report of each session by entering the customer’s name, email address, phone number and more. |
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| VRVD (Virtual Remote Video Driver) |
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RemoteCall’s VRVD guarantees the world’s fastest remote access displaying everything from 3D graphics to streaming video. |
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| Performance Optimization |
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Configure display and connection settings to boost performance in low bandwidth networks. |
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| True Color Support |
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See what the remote user is seeing from mono to true color. |
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| Display Zoom |
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Easily adjust the remote user’s screen resolution or adjust the zoom of the RemoteCall session window. |
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| Dual Monitor Support |
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Fully supports dual monitor setups allowing the representative to flip between screens. |
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| Multiple Support Sessions |
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Open multiple remote sessions from within one window. |
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| Two-Way Desktop Sharing |
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View your customer’s desktop or let the customer view yours in real-time. |
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| Reboot & Reconnect |
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Reconnect automatically after a system reboot, without any input required from the remote user. |
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