RemoteCall Features

RemoteCall is the most advanced remote support tool currently available, enabling real-time remote desktop control across almost any physical network--including the Internet, WANs, LANs, VPNs, and even dialup modem links. RemoteCall offers significant advantages over other desktop control systems: Fastest, most efficient real-time remote desktop control Tested for compatibility through a wide-range of routers (NAT), firewalls and proxy servers No remote-side installation, configuration or setup required (requires only a signed ActiveX control) Requires only a small footprint, installed EXE viewer application for the remote engineer Supports 128-bit SSL encryption for the entire remote control session Provides file sharing, chat, clipboard transfer and numerous other remote-client functions and diagnostic tools RemoteCall has been uniquely designed from the ground up with a single goal: achieving high performance remote desktop control with the ability to travel safely and reliably through nearly any network configuration. RemoteCall has developed an advanced display and transmission engine specifically designed to achieve these incredible low-latency results. Over the past few years RemoteCall has seen numerous improvements with the addition of a wide range of remote functions (like file sharing, chat, screen capture, etc.) and has proven to be incredibly solid and robust. This is why RemoteCall is being used daily in some of the most demanding corporate and private support environments across the globe.

- Effortlessly establish remote communication across firewalls, NAT devices, routers and even proxy servers-- without any end-user reconfiguration - Reliably connect to end-users across LAN, WAN, VPN, satellite and modem links - Diagnostic Tools to gather remote hardware, software & process information - Real-time Speed enables remote viewing of multimedia content - VOIP features permit two-way voice communication directly with end-users (optional feature) - Recording of support sessions (optional feature) - Convenient shortcuts enable quick access to applications on remote system - Secure 128-bit AES encryption of all remote communication - Remote View-and-Control allows sharing desktop control with remote users - Efficient File Transfers to and from the remote computer - Screen Capture of the remote desktop - URL Push will immediately open any "pushed" web page on the remote computer - Whiteboard enables drawing or typing together - Chat mode permits instant message style text chat - True Color desktop color-depth support up to 16 bit resolution - Unlimited connections supported - ActiveX enables you to start service with no EXE files to install on the remote computer - Integrated Scanning of Virus or Spyware infections on the remote system - Reboot-Reconnect enables a remote computer to be restarted, then automatically resumes the remote connection - Presentation mode enables display of the technician's desktop to remote users - Support connections are safely controlled by the remote user, who can connect and disconnect support sessions - Remote Printer enables remote users to send printouts to the technician's local printer