RemoteCall + visual pack
RemoteCall + visual pack gives support agents the ability to see exactly what the customer is experiencing through the camera on a mobile device. With a simple app, customers are able to securely connect and instantly share live video & photos of the issue with support agents. This allows for a dramatic decrease in customer explanation time and near instant diagnosis of the problem.
Does remote support only possible for electronic devices? If a problem occurs to non-communication device such as a home appliance, how can I support it remotely? With RemoteCall + visual pack you will be able to support home appliances. Don’t keep your customers waiting.
Every support case can be handled using RemoteCall
The customer can be supported any time using their mobile devices camera. This support service greatly reduces the need for on site visits and decreases overall resolution time.
RemoteCall is User Friendly
RemoteCall enables reliable support because the agent an see exactly what the customer sees in real time. This is a much more effective option than hearing a detailed description over the phone and trying to guess the issue.
Customers are able to stream a video of their issue in real-time using their mobile device camera to receive the proper support they need.
RemoteCall + visual pack Features
RemoteCall + visual pack support specification
RemoteCall + visual pack Case Studies
Insurance agencies can accurately determine accident damages without having to send an insurance agent to the accident site.
Engineers and site managers are able to remotely manage and oversee multiple construction sites from a single location.
Customer Service Centers are able to reduce the amount of support visits by readying the necessary parts ahead of time, reducing the overall time to resolution.
DIY Product Vendors
Customer Support Centers can use the solution to more accurately identify a problem and provide rapid support to solve it.
Service type of RemoteCall
The cost savings in service products perfect for our company! Increase efficiency!
Reduce the initial cost with monthly subscription, get quality and reliability with cloud service with our remote support solution sold as ASP (Application Service Provider).
Experience a remote support solutions that can be customized for large enterprises, government agency, and financial institutions.
We provide a standalone remote solution to SMB, University, Government agency.