RemoteCall + mobile pack
RemoteCall + visual pack
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Remotecall - mobile pack
I clicked on the icon from the connection page but the screen is stuck with the message “Preparing to connect”.
The remote screen is frozen and it will not come back.
At the RemoteCall agent log in, I get the message saying “Authentication server was not found”.
During the remote support, I cannot transfer file through the Viewer.
I clicked on the representative’s profile but it shows the message “Representative’s profile could not be loaded”.
“www.startsupport.com” is too long and complicated. Is there any alternative address?
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