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LG Electronics is a global electronics company.
Five months after the introduction of RemoteCall + mobile pack, inquiries at the customer support center have exceeded 15%, and have solved more than 11% of issues, including markets overseas.
NTT DoCoMo Inc. is one of the greatest share carriers in Japan.
Premier customer care service “Smartphone Secure Remote Support” launched with RemoteCall + mobile pack. During the first 21 months of the release, NTT DoCoMo’s customer base reached five million people.
POSCO officially applied the service in March after 2 months of beta testing of RemoteCall + mobile pack. Rsupport launched the mobile version leading the trend after being the first remote support solution in the PC online support market. With this solution, POSCO was prepared to rapidly support any mobile device issue remotely.
After being disappointed by the low quality of service from a competitor, Osstem chose RemoteCall to handle all the incoming technical support requests. The change in quality of service has been remarkable and the company processed nearly 900 requests per day using Rsupport solutions.
We were shocked at how well RemoteCall actually worked. From installation, launching support sessions, speedy remote connection, stable control over a remote system, all worked smoothly. My team has been able to help increase customer loyalty as well as the level of customer care we provide to our worldwide customers.
Automotive diagnostic / equipment total solution specialist companies
RemoteCall makes the customer does not have to be a complicated operation, because speed is also fast, and can be processed quickly. They have reduced the burden on the customer and formed a trust in the company.
Transcosmos Korea is in the IT solutions which operates a call center for inbound and outbound business.
They said, “RemoteCall is easy to understand how to operate right away, without being trained. The service teams have improved the satisfaction of customers, and continue to provide high quality support.”
Knowledge can cross oceans as well. Infinitt’s overseas distribution partners also use Rsupport products. Locally located engineers can provide support to customers and partners around the world. Since Infinitt sometimes has to transfer very large files, Rsupport even went as far as providing the customer with an extra large bandwidth at its IDCs in order to enable the customer to provide high level of service to its own customers around the world.
Hanyang University is one of Korea’s leading private engineering schools.
After Hanyang deployed RemoteCall Appliance, the school started to notice many changes in technical support experience. The frustration level experienced on both ends of the phone, became markedly improved. The technical support representatives could literally “peer” into the customer’s display monitor and diagnose the gravity of the technical problem within the first few minutes of making a remote connection.
Woori Bank is one of the most historic banks in the Republic of Korea and was established in 1899.
After the introduction of RemoteCall, Woori Bank has been handling more than 70,000 support requests per month, all by using the remote support system. The support time has greatly reduced, and problem resolution rate dramatically increased in the customer support center.
ur years we have been using the service.
Founded in South Korea in 1998, is the first hospital to introduce EMR, PACS instead of using information charts.
On the hospital site you need RemoteCall so that you can remotely connect immediately to provide support to the system of the hospital.