Don’t Make Them Wait

Visual Pack gives support agents the ability to see exactly what the custom is seeing, through the mobile devices camera. With a simple app, customers are able to securely connect and instantly share live video & photos of the issue with support agents. This allows for a dramatic decrease in resolution time, as well as an instant diagnosis of the problem.

RemoteCall + visual pack gives support agents the ability to see exactly what the customer is seeing, through the mobile devices camera. With a simple app, customers can quickly get connect and instantly share live video & photos of the issue with support agents.

Any support case can be solved using RemoteCall

Support customers at anytime by connecting to their mobile devices camera, reducing the need for any on site visits, and decrease the overall resolution time.

RemoteCall is User Friendly

RemoteCall enables reliable support, because the agent can see exactly what the customer sees in real-time. This is a much more useful option than hearing a detailed description over the phone, and trying to guess what the issue is.

RemoteCall + visual pack Get started

An Rsupport Exclusive

Customers can receive the proper support needed by streaming a video of their issue in real-time, using their mobile device camera.

RemoteCall + visual pack Features

Real-time Video Streaming
Customers can stream a real-time video of the issue using their mobile devices camera.
Minimal Data/Bandwidth Consumption
All of our RemoteCall solutions intelligently retrieve changes on the remote screen to minimize data/bandwidth consumption.
Toggle Camera Flash ON/OFF
Toggle the flash of the customer’s mobile device to illuminate dark areas during support.
Universal Support Client
RemoteCall + mobile pack can provide PC and mobile support.

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Try RemoteCall service for free for 14 DaysSign Up Now!

RemoteCall + visual pack System Requirements

Agent PC OS
  • Windows 7, 8, 8.1, 10 (32bit, 64bit)
Mobile OS
  • Android 4.0 ~ 7.0.x
  • iOS 8 ~ 10.3.x
  • Accessible internal camera
Internet Browser
  • Microsoft Edge
  • Internet Explorer 10 ~ 11
  • Mozilla Firefox 35 or Later
  • Google Chrome 40 or Later
  • Apple Safari 7.0 or Later
  • Opera 9.0 or Later

RemoteCall + visual pack In Action

  • Insurance Companies

    Insurance agencies can accurately determine accident damages without having to send an insurance agent to the accident site.

  • Construction/Civil Sector

    Engineers and site managers are able to remotely manage and oversee multiple construction sites from a single location.

  • Home Appliance

    Customer Service centers are able to reduce the amount of support visits by preparing the necessary parts ahead of time, reducing the overall resolution time.

  • DIY Product Vendors

    Customer Support centers can use this solution to better identify a problem and provide rapid support to solve it.

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RemoteCall Service Products

The cost savings in service products perfect for our company! Increase efficiency!

RemoteCall ASP

Reduce the initial cost with monthly subscription, get quality and reliability with cloud service with our remote support solution sold as ASP (Application Service Provider).

RemoteCall provides unmatched reliable and faster service with over 15 datacenters spread out all over the world with auto-sensing for the shortest path.

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RemoteCall Server

Experience a remote support solutions that can be customized for large enterprises, government agency, and financial institutions.

Integration is available for RemoteCall server to be placed in your own network. Customization will be provided including administrator page and advanced security features. All support history can be managed by recording server.

RemoteCall Appliance

We provide a standalone remote solution to SMB, University, Government agency.

Remote Call Appliance is the all-in-one solution that includes RemoteCall software and hardware. Create your own remote support environment with with our high-performance hardware with OS and DB included.