Default location : Shared Documents(or Public Documents)\Rsupport\RemoteCall\Recorded Files Playing back a Video Recording 1. Go to Start > Programs > RSUPPORT > RemoteCall > RemoteSupportPlayer 2. Press Open button and select the file to be played. 3. Click on Play to view the video. TIP! RemotePlayer is installed with RemoteCall Agent. Recordings can be ONLY played with RemotePlayer. RemotePlayer menu ① Open a new recording. ② Changes the play screen size from 50% ~ 200%. ③ Zoom-in/out while video playing. ④ Play/Pause the recording. ⑤ Stop the recording. ⑥ Jump back 30 sec or jump ahead 30 sec. ⑦ Adjust the …Read More
Flash Enable or disable the flash on the remote mobile device. ( Not supported by devices without flash ) Front/Rear Camera Switch between the front and rear mobile device camera. Manual Focus Manually refocus the video stream. Speakerphone Enable or disable speakerphone on the remote mobile device. ( Not supported on iPhones ) Pause/Resume Video Stream Start/Stop the video stream. Picture/Video Mode Switch between picture and video mode. Request Location Info Request the customer’s location information.
Downloading & Installing the Agent
Log in to the Agent and standby for customer support
Downloading & Installing the Mobile App
System Info General Info Basic device information can be found during a remote session within the “General Info” tab. Note : All displayed information can be copied to the clipboard by clicking the button, and refreshed by clicking the button. General Info Phone Number Displays the phone number associated with SIM card. Network Displays the mobile service provider (if available). Rooting Identifies if the device has been rooted or not. Model Number Displays the mobile device model number. Android version Displays the Android version. OS Version Displays the Kernel version. Battery status Displays battery status. …Read More
Icon Bar Speaker Phone On/Off Toggles the speaker phone function on/off. Volume Up/Down Increases or decreases the phone volume. Home Brings the mobile device to the Home screen. Menu Opens up the Menu. Back Goes back to the previous screen. Search Open up the Search function. Camera Launches the camera on the mobile device. Settings Opens up the Settings menu. Screen Rotation Toggles Screen Rotation on/off. Notifications Expand Opens the Notifications Panel. Notifications Close Closes the Notifications Panel. Supporting Show/Hide Toggles the Support Notification on/off. Lock Viewer Locks the device display. …Read More