Mobile Viewer for Android   

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System Menu

Always On Top

Keeps the viewer on top of other windows.

Service Report

Create a service report containing the customer’s name, phone number, email address, and the reason for their support request.

Session Transfer

Initiate a session transfer with another representative. Requires another representative within the same group to be logged in.

Lock Viewer

Locks the Viewer. The support representative must enter their user ID and password to resume the session.

Exit

Closes the RemoteCall Viewer and ends the remote session.

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Mobile Control

Mobile Control  *

Take control of the customer’s remote Android device once he/she provides consent.

Laser Arrow

Replace the traditional mouse cursor with a laser pointer.

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Draw

Start/stop draw  *

Start or stop drawing on the device

Draw Style  *

Select from a wide range of drawing styles.

Draw color  *

Select the drawing tool’s color.

Erase All Drawings  *

Erase all drawings from the screen.

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Display

Zoom  *

Increase or decrease the size of the mobile device within the Viewer.

Scale to Fit  *

Automatically scales the mobile device so that it fits within the Viewer.

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Tools

Screen Capture  *

Take a snapshot of the remote iOS device screen and save as a .PNG file.

Send URL

Remotely open a URL on the remote iOS device. The URL can be entered manually or selected from a preset list.

Clipboard Sharing

Send an edited screenshot back to the customer.

Screen Recording  *

Initiates video session recording. Saves the session to disk for playback at a later time using the RemoteCall Player.

 
*  This feature is available for devices with screen sharing compatibility.

 
 
 
 
 
 
 

Mobile Viewer for iOS   

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viewermenu1
System Menu

Always On Top

Keeps the viewer on top of other windows.

Service Report

Create a service report containing the customer’s name, phone number, email address, and the reason for their support request.

Session Transfer

Initiate a session transfer with another representative. Requires another representative within the same group to be logged in.

Exit

Closes the RemoteCall Viewer and ends the remote session.

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Draw

Start/stop draw  *

Start or stop drawing on the device’s screenshot.

Draw style  *

Select from a wide range of drawing styles.

Draw color  *

Select the color to be used.

Erase All Drawings  *

Erase all drawings from the screen.

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Tools

Screen Capture  *

Take a snapshot of the remote iOS device screen and save as a .PNG file.

Send URL

Remotely open a URL on the remote iOS device. The URL can be entered manually or selected from a preset list.

Send images (server)  *

Send an edited screenshot back to the server.

Save Received File

Save a screenshot of the remote iOS device sent by the customer onto the local computer.
(Public\Public Documents\Rsupport\RemoteCall\IOS Image Files\Session Date\GUID\Recv)

Save Sent File

Save an edited screenshot of the remote iOS device sent to the customer onto the local computer.
(Public\Public Documents\Rsupport\RemoteCall\IOS Image Files\Session Date\GUID\Send)

Screen Sharing Request

Share the mobile device’s screen using Airplay through MDM server.

 
*  These features are available only on the devices that allows screen capture and send/receive of the pictures and when the captures image is selected. Send URL is available only when the App is on the foreground.