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Home

Always on Top

Keeps the viewer on top of other windows.

Session Report

Fill out a report of the support session including details such as the customer’s name, phone #, e-mail, and the reason for their call.

Lock Viewer

Temporarily locks the Viewer. Enter the User ID and Password again to unlock the Viewer.

Exit

Closes the RemoteCall Viewer and ends the remote session.

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Draw

Start/stop draw

Start or stop drawing on the device’s screenshot.

Draw style

Select from a wide range of drawing styles.

Draw color

Select the color to be used.

Erase All Drawings

Erase all drawings from the screen.

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Display

Zoom

Adjust the size of the screen.

Scale to Fit

Automatically scales the mobile device so that it fits within the Viewer.

Rotate Screen

Rotate the screen position.

Quality

Adjust the quality of the video stream.(Low, Medium, High)

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Tools

Screen Capture

Take a snapshot of the device and save as a .png file.

Session Recording

Initiates video session recording. Saves the session to disk for playback at a later time using the RemoteCall Player.