How to use RemoteCall #1

Download and Install

First, you will need to install the Agent program to be used by the support agent.
Download the version for your system, run and follow the instruction below.

Installing on Windows
  • 실행 이미지
    1 From the download folder, run the file “rcstartsupport.exe”
  • 설치 이미지
    2 When the installation screen appears, press NEXT.
  • 제품 사용 동의서 이미지
    3 Agree to the terms and condition by checking the box and press NEXT.
  • 설치 완료 이미지
    4 Press DONE to finish the installation.

Remote Support

After installing the Agent program, launch it by double clicking on the icon from the desktop.
Sign in using the ID and Password. Demo users will find it on the confirmation email.

  • 안내메시지 이미지
    1 On the first sign in after entering the temporary password, you will be prompted to set a new one.
  • 시작하기 이미지
    2 Create a new password, sign in and press START to create a new session.
대기창 이미지
  • The Viewer window will pop up displaying the 6 digits connection code. Pass this to the customer.
  • You can also share the code using “Copy URL” and “Send SMS” option.
  • As the 6 digits code is randomly generated for each session, opening a new Viewer window will generate a new number.
Troubleshooting and Help

RemoteCall Helpdesk offers more categorized and detailed instruction.

For any inquiries, we will respond as soon as possible.