How to #1 | For those who are new to RemoteCall

How to use RemoteCall #1

Download and Install
Remote Support

Download and Install

First, you will need to install the Agent program to be used by the support agent.
Download the version for your system, run and follow the instruction below.

windows Windows 7 or later

For Windows
Mac macOS X 10.8 or later

For macOS

Installing on Windows

1 From the download folder, run the file “rcstartsupport.exe”
2 When the installation screen appears, press NEXT.
3 Agree to the terms and condition by checking the box and press NEXT.
4 Press DONE to finish the installation.

Remote Support

After installing the Agent program, launch it by double clicking on the icon from the desktop.
Sign in using the ID and Password. Demo users will find it on the confirmation email.

1 On the first sign in after entering the temporary password, you will be prompted to set a new one.
2 Create a new password, sign in and press START to create a new session.

The Viewer window will pop up displaying the 6 digits connection code. Pass this to the customer.
You can also share the code using “Copy URL” and “Send SMS” option.
As the 6 digits code is randomly generated for each session, opening a new Viewer window will generate a new number.