{"id":22017,"date":"2022-11-15T19:20:43","date_gmt":"2022-11-16T00:20:43","guid":{"rendered":"https:\/\/www.remotecall.com\/en\/?page_id=22017"},"modified":"2024-12-26T02:13:26","modified_gmt":"2024-12-26T07:13:26","slug":"visual-support","status":"publish","type":"page","link":"https:\/\/www.remotecall.com\/en\/products\/visual-support\/","title":{"rendered":"Visual support"},"content":{"rendered":"<!-- s: \ud0c0\uc774\ud2c0 -->\r\n<section class=\"page_topBanner mv\">\r\n<video preload=\"auto\" autoplay=\"true\" loop=\"loop\" muted=\"muted\" volume=\"0\" playsinline><source src=\"\/wp-content\/uploads\/image\/sub\/video-visual-support-title-bg.mp4\" type=\"video\/mp4\">Your browser does not support the video tag.<\/video>\r\n    <div class=\"wrap\">\r\n        <span class=\"tb_menu\">Visual Support<\/span>\r\n        <h1 class=\"tb_tit\">Real-Time Video Support via Smartphone Camera<\/h1>\r\n\t<p class=\"tb_text\">This solution presents remote visual support to provide fast diagnosis and immediate guidance of the problem by launching<br class=\"is_pc\">on-site video sessions via camera. We provide a remote support experience as close as possible to you being there in person.<\/p>\r\n<form id='trial-step1-form' class='trial_step1_form trial_form' action='https:\/\/www.remotecall.com\/en\/wp-admin\/admin-ajax.php' method='post'><input id='email-input' class='Rectangle' name='trial-email' required='' type='email' placeholder='Input email and start free trial' \/><input type=\"hidden\" id=\"rctp_apply_email\" name=\"rctp_apply_email\" value=\"caa5221f8a\" \/><input name='action' type='hidden' value='apply_email' \/><input type='hidden' name='join_path' value='1'><input type='hidden' name='trial_prd' value='rvs'><input id='email-submit-btn' class='Rectangle-Copy-7' type='submit' value='Email sign up' \/><\/form>\r\n    <\/div>\r\n<\/section>\r\n<!-- e: \ud0c0\uc774\ud2c0 -->\r\n\r\n<!-- s: \ub0b4\uc6a9 -->\r\n<section class=\"contents_rcCustomer mv\">\r\n    <div class=\"wrap\">\r\n        <h3>Our clients for RemoteCall Visual Support include:<\/h3>\r\n        <ul>\r\n            <li>\r\n                <div>\r\n                    <figure class=\"photo\">\r\n                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mv-icon-electronic.png\" width=\"100px\" height=\"100px\" alt=\"Home Appliance Manufacturers\" \/>\r\n                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mv-icon-electronic-on.png\" width=\"200px\" height=\"130px\" alt=\"Home Appliance Manufacturers\" \/>\r\n                    <\/figure>\r\n                    <p>After-sales service<br>with frequent visits<br><br><\/div>\r\n                    <h4>Home Appliance Manufacturers<\/h4>\r\n                <\/h4>\r\n            <\/li>\r\n            <li>\r\n                <div>\r\n                    <figure class=\"photo\">\r\n                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mv-icon-build.png\" width=\"100px\" height=\"100px\" alt=\"Construction and Manufacturing Sites\" \/>\r\n                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mv-icon-build-on.png\" width=\"200px\" height=\"130px\" alt=\"Construction and Manufacturing Sites\" \/>\r\n                    <\/figure>\r\n                    <p>Field services for interactive guidance of equipment<br><br><\/p>\r\n                    <h4>Construction Sites<\/h4>\r\n                <\/h4>\r\n            <\/li>\r\n            <li>\r\n                <div>\r\n                    <figure class=\"photo\">\r\n                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mv-icon-car.png\" width=\"100px\" height=\"100px\" alt=\"Car Insurance Companies\" \/>\r\n                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mv-icon-car-on.png\" width=\"200px\" height=\"130px\" alt=\"Car Insurance Companies\" \/>\r\n                    <\/figure>\r\n                    <p>Inspection of accident sites<br class=\"is_pc\">&amp; the status of vehicle maintenance &amp; repairs<\/p>\r\n                    <h4>Car Insurance Companies<\/h4>\r\n                <\/h4>\r\n            <\/li>\r\n            <li>\r\n                <div>\r\n                    <figure class=\"photo\">\r\n                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mv-icon-key.png\" width=\"100px\" height=\"100px\" alt=\"Rental Operators\" \/>\r\n                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mv-icon-key-on.png\" width=\"200px\" height=\"130px\" alt=\"Rental Operators\" \/>\r\n                    <\/figure>\r\n                    <p>User assistance for machines, such as water purifier<br><br><\/p>\r\n                    <h4>Rental Operators<\/h4>\r\n                <\/h4>\r\n            <\/li>\r\n        <\/ul>\r\n    <\/div>\r\n<\/section>\r\n\r\n<section class=\"contents_rcService mv\">\r\n    <div class=\"wrap\">\r\n        <h3>Contact Free Services. No Visits Required.<\/h3>\r\n        <ul>\r\n            <li>\r\n                <div class=\"rcService_wrap\">\r\n                    <h4>Visual Remote Consultations <i><span class=\"hide\">hover<\/span><\/i><\/h4>\r\n                    <figure class=\"photo\">\r\n                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mv-img2-1.jpg\" width=\"548px\" height=\"302px\" alt=\"Visual Remote Consultations\" \/>\r\n                    <\/figure>\r\n                    <div class=\"hover_wrap\">\r\n                        <h5>Visual Remote Consultations<\/h5>\r\n                        <p>Solving problems become faster and simpler as you get a clear look at the situation in real time on the screen.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/li>\r\n            <li>\r\n                <div class=\"rcService_wrap\">\r\n                    <h4>On-site Remote Technical Support <i><span class=\"hide\">hover<\/span><\/i><\/h4>\r\n                    <figure class=\"photo\">\r\n                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mv-img2-2.jpg\" width=\"548px\" height=\"302px\" alt=\"On-site Remote Technical Support\" \/>\r\n                    <\/figure>\r\n                    <div class=\"hover_wrap\">\r\n                        <h5>On-site Remote Technical Support<\/h5>\r\n                        <p>No more unnecessary on-site visit to manage workforce or assign work. In the event when professional assitance is required in the field, remote technical support is available almost instantly.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/li>\r\n            <li>\r\n                <div class=\"rcService_wrap\">\r\n                    <h4>Real-time Emergencies Monitoring <i><span class=\"hide\">hover<\/span><\/i><\/h4>\r\n                    <figure class=\"photo\">\r\n                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mv-img2-3.jpg\" width=\"548px\" height=\"302px\" alt=\"Real-time Emergencies Monitoring\" \/>\r\n                    <\/figure>\r\n                    <div class=\"hover_wrap\">\r\n                        <h5>Real-time Emergencies Monitoring<\/h5>\r\n                        <p>Immediate assistance is provided along with vivid views of the site. So you can ensure a positive customer experience every time by getting things done in a timely manner.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/li>\r\n            <li>\r\n                <div class=\"rcService_wrap\">\r\n                    <h4>Contact Free Sales <i><span class=\"hide\">hover<\/span><\/i><\/h4>\r\n                    <figure class=\"photo\">\r\n                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mv-img2-4.jpg\" width=\"548px\" height=\"302px\" alt=\"Contact Free Sales\" \/>\r\n                    <\/figure>\r\n                    <div class=\"hover_wrap\">\r\n                        <h5>Contact Free Sales<\/h5>\r\n                        <p>Remotely check the site without visiting, to get a quote in advance. With quicker access to quotes, consumers are less burdened and happier.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/li>\r\n        <\/ul>\r\n    <\/div>\r\n<\/section>\r\n\r\n<section class=\"contents_rcStatistics\">\r\n    <div class=\"wrap\">\r\n        <h3>Increase productivity and customer satisfaction.<\/h3>\r\n        <div class=\"rcStatistics_wrap\">\r\n            <h4>Reduced costs by allowing quick access without the need for visiting.<\/h4>\r\n            <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mv-graph-en.png\" width=\"310px\" height=\"268px\" alt=\"Chart\"><\/figure>\r\n            <div class=\"txt_rcStatistics\">\r\n                <p>\u201cWe are the first in our industry to develop and introduce video support services to help customers who aren\u2019t familiar with our products and may need assistance from time to time.\u201d<\/p>\r\n                <a class=\"link text_redorange02\" href=\"\/en\/success-stories\/call-center\/kyungdong-navien\/\">Boiler manufacturer case <i class=\"ic_arrow_right_thick\"><\/i><\/a>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\r\n<section class=\"contents_rcProductTab\">\r\n    <div class=\"wrap\">\r\n        <h3>Getting Started with RemoteCall Visual Support <\/h3>\r\n        <div class=\"rcProductTab_wrap\">\r\n            <div class=\"tabs_wrap\">\r\n                <ul class=\"tabs\">\r\n                    <li class=\"tab-1 current\" data-tab=\"tab-1\">\r\n                        <span>1<\/span>\r\n                        <div>Setting up Connection<\/div>\r\n                    <\/li>\r\n                    <li class=\"tab-2\" data-tab=\"tab-2\">\r\n                        <span>2<\/span>\r\n                        <div>Getting Connected<\/div>\r\n                    <\/li>\r\n                     <li class=\"tab-3\" data-tab=\"tab-3\">\r\n                        <span>3<\/span>\r\n                        <div>Starting Support<\/div>\r\n                    <\/li>\r\n                <\/ul>\r\n            <\/div>\r\n\r\n            <div class=\"tabContent_wrap\">\r\n                <div id=\"tab-1\" class=\"tab_content current\">\r\n                    <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mv-img3-1-en.png\" width=\"743px\" height=\"480px\" alt=\"Setting up Connection\"><\/figure>\r\n                    <dl>\r\n                        <dt>Open RemoteCall in a brower to carry out remote support.<\/dt>\r\n                        <dd>First, open a a web brower that allows remote support and go to the website.<br>After signing in, click Support Now to get a 6-digit connection code for a customer to type in.<br>\r\n                        Visual Support is available without installing the app, so provide a convenient way for customers<br>to access. Click on a video icon to send an access route to the customer via text message.<\/dd>\r\n                        <dt>Having a trouble sending text messages?<\/dt>\r\n                        <dd>Find out which operating system is supported on the customer&#8217;s mobile device &#8211; Safari for iOS users, Chrome for Android users.<br>\r\n                        Next, the customer must be provided with the remote support URL (<a href=\"https:\/\/113366.io\" target=\"_blank\" class=\"link\" rel=\"noopener\">https:\/\/113366.io<\/a>) along with 6-digit connection code.<\/dd>\r\n                    <\/dl>\r\n                <\/div>\r\n\r\n                <div id=\"tab-2\" class=\"tab_content\">\r\n                    <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mv-img3-2-en.png\" width=\"743px\" height=\"480px\" alt=\"Getting Connected\"><\/figure>\r\n                    <dl>\r\n                        <dt>Click the URL or enter the connection codes received in the text message.<\/dt>\r\n                        <dd>By clicking the URL in the text message, the customer is redirected to the web page where remote support is instantly provided.<br>\r\n                        Alternatively, the customer can access the URL in a browser and the 6-digit connection code must be entered.<\/dd>\r\n                        <dt>The support agent waits for the customer to connect.<\/dt>\r\n                        <dd>The Waiting to Connect message will appear on the support agent&#8217;s screen until the customer is connected. When the customer enters the 6-digit connection code on the access page or clicks the URL, the connection is complete.<\/dd>\r\n                    <\/dl>\r\n                <\/div>\r\n\r\n                <div id=\"tab-3\" class=\"tab_content\">\r\n                    <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mv-img3-3-en.png\" width=\"743px\" height=\"480px\" alt=\"Starting Remote Support\"><\/figure>\r\n                    <dl>\r\n                        <dt>You are now connected to remote support.<\/dt>\r\n                        <dd>The support agent is able to start on-site video sessions through the camera on the customer&#8217;s mobile device to provide remote support. For more details, please refer to the user manual below.\r\n                        <div class=\"tablink_wrap\"><a class=\"link\" href=\"https:\/\/files.rsupport.com\/en\/remotecall\/documents\/user-guides\/RemoteCall-Visual-support-guide-en.pdf\" target=\"_blank\" rel=\"noopener\">User Manual for RemoteCall Visual Support  <i class=\"ic_arrow_right_long\"><\/i><\/a><\/div><\/dd>\r\n                    <\/dl>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\r\n<section class=\"contents_rcFunction mv\">\r\n    <div class=\"wrap\">\r\n        <h3>Features to Facilitate Problem-Solving<\/h3>\r\n        <ul>\r\n            <li>\r\n                <div class=\"rcFunction_wrap\">\r\n                    <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mv-img4-2.png\" width=\"548px\" height=\"286px\" alt=\"Video Sharing\"><\/figure>\r\n                    <h4>Video Sharing<\/h4>\r\n                    <p>You can enlarge or reduce the size of the screen, change the screen orientation, adjust the video quality (up to 720p), and record.<\/p>\r\n                <\/div>\r\n            <\/li>\r\n            <li>\r\n                <div class=\"rcFunction_wrap\">\r\n                    <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mv-img4-3.png\" width=\"548px\" height=\"286px\" alt=\"Work Tools\"><\/figure>\r\n                    <h4>Work Tools<\/h4>\r\n                    <p>For seamless consultation, interactive drawing and automatic photo sharing are supported, and you have a complete control over your camera or microphone.<\/p>\r\n                <\/div>\r\n            <\/li>\r\n            <li>\r\n                <div class=\"rcFunction_wrap\">\r\n                    <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mv-img4-4.png\" width=\"548px\" height=\"286px\" alt=\"Special Features\"><\/figure>\r\n                    <h4>Special Features<\/h4>\r\n                    <p>A range of function is available to enhance consultation, including session log, barcode recognition, and text sharing.<\/p>\r\n                <\/div>\r\n            <\/li>\r\n            <li>\r\n                <div class=\"rcFunction_wrap\">\r\n                    <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mv-img4-1.png\" width=\"548px\" height=\"286px\" alt=\"Document &amp; Image Sharing\"><\/figure>\r\n                    <h4>Image Sharing<\/h4>\r\n                    <p>Customers can take photos or share images from their gallery, and support agents can capture and share screenshots.<\/p>\r\n                <\/div>\r\n            <\/li>\r\n        <\/ul>\r\n    <\/div>\r\n<\/section>\r\n<!-- e: \ub0b4\uc6a9 --> \r\n\r\n<section class=\"contents_rcConsultation bg\">\r\n    <div class=\"wrap\">\r\n        <ul class=\"rcConsultation_wrap\">\r\n            <li>\r\n                <h4>Get Started with RemoteCall<\/h4>\r\n                <p class=\"text\">Sign up for a free 14-day trial. <br class=\"is_mobile\">Try RemoteCall remote support to help you out any time, anywhere.<\/p>\r\n                <div class=\"btn_wrap\">\r\n                    <a href=\"\/en\/trial\/\" class=\"btn_point\"><span>Free Trial<\/span><\/a> <a href=\"\/en\/pricing\/\" class=\"btn_point_border\"><span>Online Purchase<\/span><\/a>\r\n                <\/div>\r\n            <\/li>\r\n            <li>\r\n                <h4>Looking for assistance?<\/h4>\r\n                <p class=\"text\">Our expert consultants will offer the right product just for you.<\/p>\r\n                <ul class=\"helpCenter_info\">\r\n                    <li class=\"support_time\"><a href=\"mailto:support.us@rsupport.com\" class=\"copy_btn\"><i class=\"ic_mail text_redorange02\"><\/i> support.us@rsupport.com<\/a><a href=\"https:\/\/help.remotecall.com\/hc\/en-us\/\" target=\"_blank\" rel=\"noopener\" class=\"link\">Online Help Desk<\/a><\/li>\r\n                <\/ul>\r\n            <\/li>\r\n        <\/ul>\r\n\r\n        <div class=\"bottom_banner\">\r\n            <h3>Why do enterprises choose RemoteCall?<\/h3>\r\n            <p>Find out the success stories from our users.<\/p>\r\n            <div class=\"btn_wrap\">\r\n                <a href=\"\/en\/case-studies\/success-stories\/\" rel=\"noopener\"><span>Featured Customer Stories<\/span><\/a>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section> ","protected":false},"excerpt":{"rendered":"<p>Your browser does not support the video tag. Visual Support Real-Time Video Support via Smartphone Camera This solution presents remote visual support to provide fast diagnosis and immediate guidance of the problem by launchingon-site video sessions via camera. We provide a remote support experience as close as possible to you being there in person. Our clients for RemoteCall Visual Support include: After-sales servicewith frequent visits Home Appliance Manufacturers Field services for interactive guidance of equipment Construction Sites Inspection of accident sites&amp; the status of vehicle maintenance &amp; repairs Car Insurance Companies User assistance for machines, such as water purifier Rental <a class=\"read-more\" href=\"https:\/\/www.remotecall.com\/en\/products\/visual-support\/\">&#8230;Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":22066,"menu_order":80,"comment_status":"closed","ping_status":"closed","template":"template-responsive.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-22017","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.3 (Yoast SEO v25.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Visual support | Remote Troubleshooting &amp; Live Video Interaction - RemoteCall<\/title>\n<meta name=\"description\" content=\"Visualize the onsite in real time as &quot;Untact&quot;. 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