{"id":22074,"date":"2023-01-30T03:53:40","date_gmt":"2023-01-30T08:53:40","guid":{"rendered":"https:\/\/www.remotecall.com\/en\/?page_id=22074"},"modified":"2024-07-22T20:49:38","modified_gmt":"2024-07-23T00:49:38","slug":"remotecall","status":"publish","type":"page","link":"https:\/\/www.remotecall.com\/en\/products\/remotecall\/","title":{"rendered":"What is RemoteCall?"},"content":{"rendered":"<!-- s: \ud0c0\uc774\ud2c0 -->\r\n<section class=\"page_topBanner rc\">\r\n  <div class=\"wrap\">\r\n        <span class=\"tb_menu\">What is RemoteCall?<\/span>\r\n        <h1 class=\"tb_tit\">Fast and Reliable Remote Support Solution<\/h1>\r\n    <\/div>\r\n<\/section>\r\n<!-- e: \ud0c0\uc774\ud2c0 -->\r\n\r\n<!-- s: \ub0b4\uc6a9 -->\r\n<section class=\"contents_rcStep\">\r\n    <div class=\"wrap\">\r\n        <h3>Remote support is to access and control another computer or device remotely.<\/h3>\r\n        <ul>\r\n            <li>\r\n                <div class=\"step1\">\r\n                    <div class=\"step_top\">\r\n                        <span>STEP 1<\/span>\r\n                        <h4>Remotely connect between devices<\/h4>\r\n                        <p>The remote connection between support agent and customer via Internet allows to provide and receive support.<\/p>\r\n                    <\/div>\r\n                    <div class=\"rcStep_bg\"><\/div>\r\n                <\/div>\r\n            <\/li>\r\n            <li>\r\n                <div class=\"step2\">\r\n                    <div class=\"step_top\">\r\n                        <span>STEP 2<\/span>\r\n                        <h4>Remotely share and control<\/h4>\r\n                        <p>It lets you share the screen of the remote device. You can control its functions on your own screen as if you are using the device.<\/p>\r\n                    <\/div>\r\n                    <div class=\"rcStep_bg\"><\/div>\r\n                <\/div>\r\n            <\/li>\r\n        <\/ul>\r\n    <\/div>\r\n<\/section>\r\n\r\n<section class=\"contents_rcCase rc\">\r\n    <div class=\"wrap\">\r\n        <h3>RemoteCall provides remote support for desktops, mobile devices as well as in the field<\/h3>\r\n        <ul>\r\n            <li class=\"bg_case1\">\r\n                <div class=\"rcCase_box\">\r\n                    <h4>PC Support<\/h4>\r\n                    <p>As computer malfunctions and errors constantly happen, technician visits will inevitably consume too much time and cost to troubleshoot issues every time.<br>This is when RemoteCall comes in, to help you sort things out on the spot in real-time. RemoteCall enables access to another computer or device remotely from a distance and share the screen to take control of the remote device.<\/p>\r\n                    <dl class=\"rcCase_list\">\r\n                        <dt>&#8220;Seeing the screen of the remote device doesn&#8217;t require extra explanation, it only accelerates the speed to resolve issues.&#8221;<\/dt>\r\n                        <dd>Quickly solve the Internet sevice provider (ISP) problems faced by customers<\/dd>\r\n                        <dd>Support to provide more secure and convenient use of public Internet access<\/dd>\r\n                        <dd>Accurately guide customers to install software at call center<\/dd>\r\n                        <dd>Troubleshoot PC issues in campus or workplace without in-person visits<\/dd>\r\n                    <\/dl>\r\n                <\/div>\r\n            <\/li>\r\n            <li class=\"bg_case2\">\r\n                <div class=\"rcCase_box\">\r\n                    <h4>Mobile Support<\/h4>\r\n                    <p>A mobile phone is an essential tool for today&#8217;s work and life, which leads to the growing number of people encountering difficulties using the device.<br>If this is the case, try RemoteCall to fix problems or provide remote assistance for mobile devices. RemoteCall leverages remote access to the device by screen sharing and device control.<\/p>\r\n                    <dl class=\"rcCase_list\">\r\n                        <dt>\u201cRemote session allows to connect to devices without any interruptions, responding immediately to problems.\u201d<\/dt>\r\n                        <dd>Mobile carriers are able to support a customer&#8217;s smartphone in real-time<\/dd>\r\n                        <dd>Mobile app service provider can resolve in-app problems faced by customers<\/dd>\r\n                        <dd>Perform maintenance of devices such as smart TVs efficiently<\/dd>\r\n                        <dd>Respond instantly to a smartphone issue in a mobility work environment<\/dd>\r\n                    <\/dl>\r\n                <\/div>\r\n            <\/li>\r\n            <li class=\"bg_case3\">\r\n                <div class=\"rcCase_box\">\r\n                    <h4>Visual Support<\/h4>\r\n                    <p>Mechanical problems are usually hard to explain explicitly unless professional technicians visit the site or communicate repeatedly over the phone for long hours.<br>With RemoteCall, however, you can provide remote assistance as you get a clear look at a situation via a mobile phone&#8217;s camera. RemoteCall enables remote connection of the user&#8217;s device by launching on-site video sessions to give instructions on the screen.<\/p>\r\n                    <dl class=\"rcCase_list\">\r\n                        <dt>&#8220;Troubleshooting becomes faster and simpler with vivid views of on-site video sessions.&#8221;<\/dt>\r\n                        <dd>Conduct emergency measures through video session when home appliances such as fridge and washing machine are not working properly<\/dd>\r\n                        <dd>Diagnose the condition of product first to clearly identify and resolve issues with just one after-sales service visit<\/dd>\r\n                        <dd>Inspect the real-time emergencies such as car accident sites<\/dd>\r\n                        <dd>Check the installation status to provide assitance for installing computer hardware devices and operation instructions<\/dd>\r\n                    <\/dl>\r\n                <\/div>\r\n            <\/li>\r\n        <\/ul>\r\n    <\/div>\r\n<\/section>\r\n\r\n<section class=\"contents_rcService rc\">\r\n    <div class=\"wrap\">\r\n        <h3>RemoteCall is the key to your successful business partnership.<\/h3>\r\n        <ul>\r\n            <li>\r\n                <div class=\"rcService_wrap\">\r\n                    <h4>Boost your ROI <i><span class=\"hide\">hover<\/span><\/i><\/h4>\r\n                    <div class=\"rcService_bg\"><\/div>\r\n                    <div class=\"hover_wrap\">\r\n                        <h5>Boost your ROI<\/h5>\r\n                        <h6>Work on your ROI with RemoteCall to reduce business costs.<\/h6>\r\n                        <p>RemoteCall can help save business expenses by reducing out-of-office duties and business trips. It also eliminates the need for addtional manpower, resulting in reduced labor costs. Your business can improve its return rate with RemoteCall as it directly leads to corporate cost saving.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/li>\r\n            <li>\r\n                <div class=\"rcService_wrap\">\r\n                    <h4>Enhance the Quality <i><span class=\"hide\">hover<\/span><\/i><\/h4>\r\n                    <div class=\"rcService_bg\"><\/div>\r\n                    <div class=\"hover_wrap\">\r\n                        <h5>Enhance the Quality<\/h5>\r\n                        <h6>Raise the service quality with the best remote support solutions RemoteCall.<\/h6>\r\n                        <p>A remarkable customer experience is critical to the sustained growth of any business. The way problems are solved can leave a positive impact, so it is important to provide seamless customer services. Ensure your service quality with upgraded customer support using RemoteCall.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/li>\r\n            <li>\r\n                <div class=\"rcService_wrap\">\r\n                    <h4>Improve Work Efficiency <i><span class=\"hide\">hover<\/span><\/i><\/h4>\r\n                    <div class=\"rcService_bg\"><\/div>\r\n                    <div class=\"hover_wrap\">\r\n                        <h5>Improve Work Efficiency<\/h5>\r\n                        <h6>Increase the focus at work with RemoteCall and make everyone happy.<\/h6>\r\n                        <p>Challenging customer services and unnecessary business trips are highly likely to cause extreme stress for employees. Adopt RemoteCall to get things done quickly and handle work more conveniently. Let your employees focus on more important tasks in the remaining working hour.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/li>\r\n        <\/ul>\r\n    <\/div>\r\n<\/section>\r\n\r\n<section class=\"contents_rcIntroduction bg\">\r\n    <div class=\"wrap\">\r\n        <h3>Select the pricing plan that suits your business environment.<\/h3>\r\n        <ul>\r\n            <li>\r\n                <div>\r\n                    <h4><span>Fast and Convenient<\/span>Cloud-based system (ASP)<\/h4>\r\n                    <p>This is a usage-based plan, where you make a contract to purchase each license ID for the required amount of period.<br>It works on RemoteCall&#8217;s safe cloud server and can be adopted immediately without installing separate hardware devices.<\/p>\r\n                    <!--\r\n                    <div class=\"btn_wrap\">\r\n                        <a href=\"\/\/files.rsupport.com\/kr\/remotecall\/documents\/leaflets\/remotecall6.0-leaflet-cloud-kr.pdf\" class=\"btn_info btn_download\" target=\"_blank\" rel=\"noopener noreferrer\"><span>Download Brochure <i class=\"ic_download\"><\/i><\/span><\/a>    \r\n                    <\/div>\r\n                    !-->\r\n                    <dl class=\"rcCase_list\">\r\n<dt style=\"display:none;\"><\/dt>\r\n                        <dd>If you are looking to start with low initial cost<\/dd>\r\n                        <dd>To employ RemoteCall&#8217;s highly secure cloud system<\/dd>\r\n                        <dd>To avoid installing any addtional devices due to limited space<\/dd>\r\n                    <\/dl>\r\n                <\/div>\r\n            <\/li>\r\n            <li>\r\n                <div>\r\n                    <h4><span>Business-friendly<\/span>On-premise system<\/h4>\r\n                    <p>On-premise plan is installed locally on your business computers and servers to suit the system of your company. <br>A permanent license ID is provided by setting up just once.<\/p>\r\n                    <!--\r\n                    <div class=\"btn_wrap\">\r\n                        <a href=\"\/\/files.rsupport.com\/kr\/remotecall\/documents\/leaflets\/remotecall6.0-leaflet-solution-kr.pdf\" class=\"btn_info btn_download\" target=\"_blank\" rel=\"noopener noreferrer\"><span>Download Brochure <i class=\"ic_download\"><\/i><\/span><\/a>\r\n                    <\/div>\r\n                    !--> \r\n                    <dl class=\"rcCase_list\">\r\n<dt style=\"display:none;\"><\/dt>\r\n                        <dd>If multiple users require concurrent access and need to use simultaneously<\/dd>\r\n                        <dd>To customize to your business environment<\/dd>\r\n                        <dd>To maintain your business&#8217; security policy and internal network<\/dd>\r\n                    <\/dl>\r\n                <\/div>\r\n            <\/li>\r\n        <\/ul>\r\n    <\/div>\r\n<\/section>\r\n<!-- e: \ub0b4\uc6a9 --> \r\n\r\n<section class=\"contents_rcConsultation bg\">\r\n    <div class=\"wrap\">\r\n        <div class=\"bottom_banner\">\r\n            <h3>Experience seamless remote connection with RemoteCall<\/h3>\r\n            <p>What makes RemoteCall safe and protected?<\/p>\r\n            <div class=\"btn_wrap\">\r\n                <a href=\"\/en\/products\/advantages\/\" rel=\"noopener\"><span>Security and Expertise<\/span><\/a>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"<p>What is RemoteCall? Fast and Reliable Remote Support Solution Remote support is to access and control another computer or device remotely. STEP 1 Remotely connect between devices The remote connection between support agent and customer via Internet allows to provide and receive support. STEP 2 Remotely share and control It lets you share the screen of the remote device. You can control its functions on your own screen as if you are using the device. RemoteCall provides remote support for desktops, mobile devices as well as in the field PC Support As computer malfunctions and errors constantly happen, technician visits <a class=\"read-more\" href=\"https:\/\/www.remotecall.com\/en\/products\/remotecall\/\">&#8230;Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":22066,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"template-responsive.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-22074","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.3 (Yoast SEO v25.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Fast and Easy Remote Support Software - RemoteCall<\/title>\n<meta name=\"description\" content=\"Empower your business with remote support solution RemoteCall to quickly and securely access and control any remote devices.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.remotecall.com\/en\/products\/remotecall\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fast and Easy Remote Support Software - 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