{"id":22080,"date":"2023-01-30T03:56:40","date_gmt":"2023-01-30T08:56:40","guid":{"rendered":"https:\/\/www.remotecall.com\/en\/?page_id=22080"},"modified":"2025-09-26T04:08:02","modified_gmt":"2025-09-26T08:08:02","slug":"agent-program","status":"publish","type":"page","link":"https:\/\/www.remotecall.com\/en\/products\/agent-program\/","title":{"rendered":"Features of Agent Program"},"content":{"rendered":"<!-- s: \ud0c0\uc774\ud2c0 -->\r\n<section class=\"page_topBanner agent\">\r\n   <div class=\"wrap\">\r\n        <span class=\"tb_menu\">Features of the Agent Program<\/span>\r\n        <h1 class=\"tb_tit\">Optimize Your Remote Support Experience<\/h1>\r\n    <\/div>\r\n<\/section>\r\n<!-- e: \ud0c0\uc774\ud2c0 -->\r\n\r\n<!-- s: content -->\r\n<section class=\"contents_agentInfo\">\r\n    <div class=\"wrap\">\r\n        <h3>Try out the agent program that carries more features.<\/h3>\r\n        <div class=\"agentInfo_wrap\">\r\n            <div class=\"agentInfo\">\r\n                <h4>RemoteCall provides a complimentary agent program to all our customers.<\/h4>\r\n                <p>If you are remotely connected on the same desktop in the same place every time, it is also an option to use the dedicated tool, RemoteCall agent program.<\/p>\r\n                <dl class=\"agentInfo_list\">\r\n<dt style=\"display:none\"><\/dt>\r\n                    <dd>Access via Internet without installation.<\/dd>\r\n                    <dd>Download and execute the agent program when remote support is necessary.<\/dd>\r\n                    <dd>Enable more professional support on the agent program harnessed with various extra functions. You can choose to run remote session on web or the agent according to your circumstances.<\/dd>\r\n                <\/dl>\r\n            <\/div>\r\n            <figure class=\"photo\">\r\n                <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/agent-img1_en.webp\" width=\"560px\" height=\"408px\" alt=\"Agent Program\" \/>\r\n            <\/figure>\r\n        <\/div>\r\n        <div class=\"btn_wrap\">\r\n            <a href=\"\/\/d327woxvux6jkz.cloudfront.net\/update\/download\/etc\/rcstartsupport.exe\" class=\"btn_info btn_large btn_download\" target=\"_blank\" rel=\"noopener noreferrer\"><span>Download Agent (for Windows) <i class=\"ic_download\"><\/i><\/span><\/a>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\r\n<section class=\"contents_agentFunction\">\r\n    <div class=\"wrap\">\r\n        <h3>Exclusive features on the agent program<\/h3>\r\n        <ul>\r\n            <li>\r\n                <div class=\"agentFunction_wrap\">\r\n                    <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/agent-img2-1_en.webp\" width=\"360px\" height=\"200px\" alt=\"Trasfer files from desktops\"><\/figure>\r\n                    <h4>Trasfer files from desktops<\/h4>\r\n                    <p>Remotely exchange files saved on the desktop during remote session.<\/p>\r\n                <\/div>\r\n            <\/li>\r\n            <li>\r\n                <div class=\"agentFunction_wrap\">\r\n                    <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/agent-img2-2_en.webp\" width=\"360px\" height=\"200px\" alt=\"Share and forward to another session\"><\/figure>\r\n                    <h4>Share and forward to another session<\/h4>\r\n                    <p>Stay remotely connected even when you share or forward a session with another support agent.<\/p>\r\n                <\/div>\r\n            <\/li>\r\n            <li>\r\n                <div class=\"agentFunction_wrap\">\r\n                    <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/agent-img2-3_en.webp\" width=\"360px\" height=\"200px\" alt=\"Auto connect after restarting a desktop\"><\/figure>\r\n                    <h4>Auto connect after restarting a desktop<\/h4>\r\n                    <p>The session is automatically resumed even after restarting the remote deskptop, without any additional operation.<\/p>\r\n                <\/div>\r\n            <\/li>\r\n            <li>\r\n                <div class=\"agentFunction_wrap\">\r\n                    <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/agent-img2-4_en.webp\" width=\"360px\" height=\"200px\" alt=\"Record a session\"><\/figure>\r\n                    <h4>Record a session<\/h4>\r\n                    <p>The remote desktop screen can be recorded with customer consent. Recorded files are played on a separate Rsupport player.<\/p>\r\n                <\/div>\r\n            <\/li>\r\n            <li>\r\n                <div class=\"agentFunction_wrap\">\r\n                    <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/agent-img2-5_en.webp\" width=\"360px\" height=\"200px\" alt=\"Check system information\"><\/figure>\r\n                    <h4>Check system information<\/h4>\r\n                    <p>View the system information of remote desktops and mobile devices with just a click.<\/p>\r\n                <\/div>\r\n            <\/li>\r\n            <li>\r\n                <div class=\"agentFunction_wrap\">\r\n                    <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/agent-img2-6_en.webp\" width=\"360px\" height=\"200px\" alt=\"Customize the access page\"><\/figure>\r\n                    <h4>Customize the access page<\/h4>\r\n                    <p>The remote access page can be tailored with a company logo, image and so on.<\/p>\r\n                <\/div>\r\n            <\/li>\r\n        <\/ul>\r\n        <div class=\"btn_wrap\">\r\n            <a href=\"https:\/\/files.rsupport.com\/en\/remotecall\/guides\/RemoteCall-SaaS-Agent-Manual-PC-Support-En.pdf\" target=\"_blank\" class=\"btn_point btn_large btn_download\" rel=\"noopener noreferrer\"><span>User manual for agent program <i class=\"ic_arrow_right_long\"><\/i><\/span><\/a>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\r\n<section class=\"contents_agentUse\">\r\n    <div class=\"wrap\">\r\n        <h3>How to proceed with RemoteCall agent program<\/h3>\r\n        <ul>\r\n            <li>\r\n                <div class=\"agentUse_wrap step1\">\r\n                    <div class=\"agent_bg\"><\/div>\r\n                    <div class=\"agent_bottom\">\r\n                        <h4>Download<\/h4>\r\n                        <p>The dedicated tool is available in Windows version from the URL below.<\/p>\r\n                        <a class=\"link is_pc\" href=\"https:\/\/d327woxvux6jkz.cloudfront.net\/update\/download\/etc\/rcstartsupport.exe\" target=\"_blank\" rel=\"noopener\">Download Agent (Windows ver.) <i class=\"ic_download\"><\/i><\/a>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/li>\r\n            <li>\r\n                <div class=\"agentUse_wrap step2\">\r\n                    <div class=\"agent_bg\"><\/div>\r\n                    <div class=\"agent_bottom\">\r\n                        <h4>Install<\/h4>\r\n                        <p>Sign in with your RemoteCall account once the program is set up.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/li>\r\n            <li>\r\n                <div class=\"agentUse_wrap step3\">\r\n                    <div class=\"agent_bg\"><\/div>\r\n                    <div class=\"agent_bottom\">\r\n                        <h4>Start<\/h4>\r\n                        <p>Initiate the remote session by clicking the Start button. To kick off the remote session on desktop by using the agent program, access the URL below.<\/p>\r\n                        <a class=\"link\" href=\"https:\/\/113366.com\" target=\"_blank\" rel=\"noopener\">https:\/\/113366.com<\/a>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/li>\r\n        <\/ul>\r\n        <div class=\"btn_wrap\">\r\n            <a href=\"https:\/\/files.rsupport.com\/en\/remotecall\/documents\/user-guides\/RemoteCall-Agent-Quick-Guide-en.pdf\" target=\"_blank\" class=\"btn_point btn_large btn_download\" rel=\"noopener noreferrer\"><span>Quick guide for agent program  <i class=\"ic_arrow_right_long\"><\/i><\/span><\/a>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n<!-- e: content --> \r\n\r\n<section class=\"contents_rcConsultation\">\r\n    <div class=\"wrap\">\r\n        <div class=\"bottom_banner\">\r\n            <h3>Does it support Mac? Up to what version of Android is supported?<\/h3>\r\n            <p>Find out the minimum requirements and specifications.<\/p>\r\n            <div class=\"btn_wrap\">\r\n                <a href=\"\/en\/products\/requirements\/\" rel=\"noopener\"><span>Browse technical specifications<\/span><\/a>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section> ","protected":false},"excerpt":{"rendered":"<p>Features of the Agent Program Optimize Your Remote Support Experience Try out the agent program that carries more features. RemoteCall provides a complimentary agent program to all our customers. If you are remotely connected on the same desktop in the same place every time, it is also an option to use the dedicated tool, RemoteCall agent program. Access via Internet without installation. Download and execute the agent program when remote support is necessary. Enable more professional support on the agent program harnessed with various extra functions. You can choose to run remote session on web or the agent according to <a class=\"read-more\" href=\"https:\/\/www.remotecall.com\/en\/products\/agent-program\/\">&#8230;Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":22066,"menu_order":40,"comment_status":"closed","ping_status":"closed","template":"template-responsive.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-22080","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.3 (Yoast SEO v25.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Features | Remote Support Agent Program - RemoteCall<\/title>\n<meta name=\"description\" content=\"RemoteCall offers a suite of remote support experience with the full-featured Agent program. 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