{"id":22091,"date":"2023-01-30T04:04:16","date_gmt":"2023-01-30T09:04:16","guid":{"rendered":"https:\/\/www.remotecall.com\/en\/?page_id=22091"},"modified":"2025-06-04T22:32:42","modified_gmt":"2025-06-05T02:32:42","slug":"pc-support","status":"publish","type":"page","link":"https:\/\/www.remotecall.com\/en\/products\/pc-support\/","title":{"rendered":"PC Support"},"content":{"rendered":"<!-- s: \ud0c0\uc774\ud2c0 -->\r\n<section class=\"page_topBanner pc\">\r\n  <div class=\"wrap\">\r\n        <span class=\"tb_menu\">PC Support<\/span>\r\n        <h1 class=\"tb_tit\">Seamless PC Support With Screen Connectivity<\/h1>\r\n\t<p class=\"tb_text\">PC support resolves issues by remotely sharing and controlling another desktop\u2019s screen to solve desktop problems that both employees and customers face. It is also actively utilized as maintenance solutions for business that promotes employees to work remotely outside the office, as remote work trends continue to expand.<\/p>\r\n<img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/pc-main-banner_en.webp\" width=\"0\" height=\"0\" style=\"display:none;\"\/>\r\n    <\/div>\r\n<\/section>\r\n<!-- e: \ud0c0\uc774\ud2c0 -->\r\n\r\n<!-- s: \ub0b4\uc6a9 -->\r\n<section class=\"contents_rcCustomer\">\r\n    <div class=\"wrap\">\r\n        <h3>Our clients for RemoteCall PC support<\/h3>\r\n        <ul>\r\n            <li>\r\n                <div>\r\n                    <figure class=\"photo\">\r\n                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/pc-icon-security.webp\" width=\"100px\" height=\"100px\" alt=\"Financial and Security Firms\" \/>\r\n                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/pc-icon-security-on.webp\" width=\"200px\" height=\"130px\" alt=\"Financial and Security Firms\" \/>\r\n                    <\/figure>\r\n                    <p>Install security programs<\/div>\r\n                    <h4>Financial and Security Firms<\/h4>\r\n                <\/h4>\r\n            <\/li>\r\n            <li>\r\n                <div>\r\n                    <figure class=\"photo\">\r\n                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/pc-icon-public.webp\" width=\"100px\" height=\"100px\" alt=\"Public Institutions\" \/>\r\n                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/pc-icon-public-on.webp\" width=\"200px\" height=\"130px\" alt=\"Public Institutions\" \/>\r\n                    <\/figure>\r\n                    <p>Handle online civil affairs<\/p>\r\n                    <h4>Public Institutions<\/h4>\r\n                <\/h4>\r\n            <\/li>\r\n            <li>\r\n                <div>\r\n                    <figure class=\"photo\">\r\n                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/pc-icon-it.webp\" width=\"100px\" height=\"100px\" alt=\"IT Service Provider\" \/>\r\n                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/pc-icon-it-on.webp\" width=\"200px\" height=\"130px\" alt=\"IT Service Provider\" \/>\r\n                    <\/figure>\r\n                    <p>Troubleshoot software<\/p>\r\n                    <h4>IT Service Provider<\/h4>\r\n                <\/h4>\r\n            <\/li>\r\n            <li>\r\n                <div>\r\n                    <figure class=\"photo\">\r\n                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/pc-icon-global.webp\" width=\"100px\" height=\"100px\" alt=\"Global Corporations\" \/>\r\n                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/pc-icon-global-on.webp\" width=\"200px\" height=\"130px\" alt=\"Global Corporations\" \/>\r\n                    <\/figure>\r\n                    <p>Fix issues for overseas staffs<\/p>\r\n                    <h4>Global Corporations<\/h4>\r\n                <\/h4>\r\n            <\/li>\r\n        <\/ul>\r\n    <\/div>\r\n<\/section>\r\n\r\n<section class=\"contents_rcService pc\">\r\n    <div class=\"wrap\">\r\n        <h3>What makes RemoteCall PC support so special<\/h3>\r\n        <ul>\r\n            <li>\r\n                <div class=\"rcService_wrap\">\r\n                    <h4>No installation required <i><span class=\"hide\">hover<\/span><\/i><\/h4>\r\n<div class=\"rcService_bg\"><\/div>\r\n                    <div class=\"hover_wrap\">\r\n                        <h5>No installation required<\/h5>\r\n                        <p>There is no need to download a separate program. Just open a web browser, sign in, and you are ready to go.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/li>\r\n            <li>\r\n                <div class=\"rcService_wrap\">\r\n                    <h4>Supported on mobile devices <i><span class=\"hide\">hover<\/span><\/i><\/h4>\r\n                    <div class=\"rcService_bg\"><\/div>\r\n                    <div class=\"hover_wrap\">\r\n                        <h5>Supported on mobile devices<\/h5>\r\n                        <p>Setting up another desktop is unnecessary for PC support as RemoteCall can remotely support a desktop from a mobile device.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/li>\r\n            <li>\r\n                <div class=\"rcService_wrap\">\r\n                    <h4>Get connected with just a click <i><span class=\"hide\">hover<\/span><\/i><\/h4>\r\n                    <div class=\"rcService_bg\"><\/div>\r\n                    <div class=\"hover_wrap\">\r\n                        <h5>Get connected with just a click<\/h5>\r\n                        <p>Click and you are remotely connected right away. Complicated settings such as VPN, port configuration, and firewall are irrelevant to RemoteCall.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/li>\r\n        <\/ul>\r\n    <\/div>\r\n<\/section>\r\n\r\n<section class=\"contents_rcStatistics\">\r\n    <div class=\"wrap\">\r\n        <h3>Remote support for PCs, mobile devices, and on-sites with RemoteCall<\/h3>\r\n        <div class=\"rcStatistics_wrap\">\r\n            <h4>Increase the clients&#8217; reuse rate by managing problems that occurred during the service.<\/h4>\r\n            <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/pc-graph1_en.webp\" width=\"310px\" height=\"268px\" alt=\"Chart\"><\/figure>\r\n            <div class=\"txt_rcStatistics\">\r\n                <p>The service contract rate has climbed during the 30-day free trial period before clients register as users, due to high ratings for friendly customer support using RemoteCall.<\/p>\r\n                <a class=\"link text_redorange02\" href=\"\/en\/use-cases\/success-stories\/standard-chartered-bank-korea\/\">View case studies of Banking service provider <i class=\"ic_arrow_right_thick\"><\/i><\/a>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"rcStatistics_wrap\">\r\n            <h4>Enhance the satisfaction of support agents and customers by handling repetitive tasks.<\/h4>\r\n            <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/pc-graph2_en.webp\" width=\"310px\" height=\"268px\" alt=\"Chart\"><\/figure>\r\n            <div class=\"txt_rcStatistics\">\r\n                <p>The quality of consultation has improved by dealing inquires about errors immediately, without explaining the same thing over and over.<\/p>\r\n                <a class=\"link text_redorange02\" href=\"\/en\/use-cases\/success-stories\/transcosmos-korea\/\">View case studies of call center <i class=\"ic_arrow_right_thick\"><\/i><\/a>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"rcStatistics_wrap\">\r\n            <h4>Reduce processing time by efficiently controlling in-house desktop issues.<\/h4>\r\n            <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/pc-graph3_en.webp\" width=\"310px\" height=\"268px\" alt=\"Chart\"><\/figure>\r\n            <div class=\"txt_rcStatistics\">\r\n                <p>The person in charge of computing spent all day to deal with his work before adopting RemoteCall, but now he can manage other tasks at the same time.<\/p>\r\n                <a class=\"link text_redorange02\" href=\"\/en\/use-cases\/success-stories\/hanyang-university\">View case studies of university campus <i class=\"ic_arrow_right_thick\"><\/i><\/a>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"rcStatistics_wrap\">\r\n            <h4>Spend less hours on maintenance with quick updates on supplied equipments.<\/h4>\r\n            <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/pc-graph4_en.webp\" width=\"310px\" height=\"268px\" alt=\"Chart\"><\/figure>\r\n            <div class=\"txt_rcStatistics\">\r\n                <p>We gained customer trust and their loyalty by providing top-notch customer service that no other company can follow.<\/p>\r\n                <a class=\"link text_redorange02\" href=\"\/en\/use-cases\/success-stories\/git\">View case studies of equipment and solution provider <i class=\"ic_arrow_right_thick\"><\/i><\/a>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\r\n<section class=\"contents_rcProductTab\">\r\n    <div class=\"wrap\">\r\n        <h3>Getting Started with RemoteCall PC Support <\/h3>\r\n        <div class=\"rcProductTab_wrap\">\r\n            <div class=\"tabs_wrap\">\r\n                <ul class=\"tabs\">\r\n                    <li class=\"tab-1 current\" data-tab=\"tab-1\">\r\n                        <span>1<\/span>\r\n                        <div>Setting up Connection<\/div>\r\n                    <\/li>\r\n                    <li class=\"tab-2\" data-tab=\"tab-2\">\r\n                        <span>2<\/span>\r\n                        <div>Getting Connected<\/div>\r\n                    <\/li>\r\n                     <li class=\"tab-3\" data-tab=\"tab-3\">\r\n                        <span>3<\/span>\r\n                        <div>Starting Remote Support<\/div>\r\n                    <\/li>\r\n                <\/ul>\r\n            <\/div>\r\n\r\n            <div class=\"tabContent_wrap\">\r\n                <div id=\"tab-1\" class=\"tab_content current\">\r\n                    <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/pc-img3-1_en.webp\" width=\"743px\" height=\"480px\" alt=\"Setting up Connection\"><\/figure>\r\n                    <dl>\r\n                        <dt>(For support agent) Open RemoteCall in a brower to carry out remote support<\/dt>\r\n                        <dd>First, open a web brower that allows remote support and visit the website.\r\n                            After signing in, click Support Now to get a 6-digit connection code and inform the code for the user to type in.\r\n                            <div class=\"tablink_wrap\"><a class=\"link\" href=\"\/en\/products\/requirements\/\" rel=\"noopener\">See if remote support works on your web brower  <i class=\"ic_arrow_right_long\"><\/i><\/a><br><a class=\"link\" href=\"https:\/\/www.remotecall.io\/\" target=\"_blank\" rel=\"noopener\">Click to start a remote session <i class=\"ic_arrow_right_long\"><\/i><\/a><\/div>\r\n                        <\/dd>\r\n                        <dt>(For customer) Open RemoteCall in a browser to receive remote support<\/dt>\r\n                        <dd>The customer should open the website to join the remote session, and the 6-digit connection code must be entered after being connected. Alternatively, a direct access URL can be received by email or messenger which does not require the code.\r\n                        <\/dd>\r\n                    <\/dl>\r\n                <\/div>\r\n\r\n                <div id=\"tab-2\" class=\"tab_content\">\r\n                    <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/pc-img3-2_en.webp\" width=\"743px\" height=\"480px\" alt=\"Getting Connected\"><\/figure>\r\n                    <dl>\r\n                        <dt>Download the installer after entering the connection code<\/dt>\r\n                        <dd>After successfully entering the 6-digit connection code, an installer valid for a single download will run automatically. Then the remote session will initiate.<\/dd>\r\n                        <dt>Wait until the program is completely installed<\/dt>\r\n                        <dd>The Waiting to Connect message will appear on the support agent&#8217;s screen until the customer is connected through the program. Please note that when the remote session is terminated, the program is automatically deleted as the installer is available only once. *Please select the auto delete option in the administrator menu to apply.<\/dd>\r\n                    <\/dl>\r\n                <\/div>\r\n\r\n                <div id=\"tab-3\" class=\"tab_content\">\r\n                    <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/pc-img3-3.webp\" width=\"743px\" height=\"480px\" alt=\"Starting Remote Support\"><\/figure>\r\n                    <dl>\r\n                        <dt>You are now connected to remote support.<\/dt>\r\n                        <dd>The support agent is able to start a remote session through the screen on the customer&#8217;s desktop. For more details, please refer to the user manual below. Discover more interesting features that come with the RemoteCall agent program and enjoy it for free.\r\n                            <div class=\"tablink_wrap\"><a class=\"link\" href=\"https:\/\/files.rsupport.com\/en\/remotecall\/documents\/user-guides\/RemoteCall-PC-support-guide-en.pdf\" target=\"_blank\" rel=\"noopener\">RemoteCall Remote Support User Manual <i class=\"ic_arrow_right_long\"><\/i><\/a><br><a class=\"link\" href=\"\/en\/products\/features\/\" rel=\"noopener\">About RemoteCall Agent Program  <i class=\"ic_arrow_right_long\"><\/i><\/a><\/div>\r\n                        <\/dd>\r\n                    <\/dl>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\r\n<section class=\"contents_rcFunction\">\r\n    <div class=\"wrap\">\r\n        <h3>We ensure strong security<\/h3>\r\n        <ul>\r\n            <li>\r\n                <div class=\"rcFunction_wrap\">\r\n                    <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/pc-img4-1.webp\" width=\"360px\" height=\"200px\" alt=\"A screen blinder feature to protect your privacy\"><\/figure>\r\n                    <h4>A screen blinder<\/h4>\r\n                    <p>To keep personal data safe and secure, the screen blinder acts like a curtain to block out a certain part of the shared screen. With this feature, it reduces the possibility of exposing any private details such as password.<\/p>\r\n                <\/div>\r\n            <\/li>\r\n            <li>\r\n                <div class=\"rcFunction_wrap\">\r\n                    <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/pc-img4-2.webp\" width=\"360px\" height=\"200px\" alt=\"Non ActiveX Solutions certified by Korea Internet &amp; Security Agency\"><\/figure>\r\n                    <h4>Non ActiveX Solutions<\/h4>\r\n                    <p>It is the only remote solution selected as an alternative approach to ActiveX\/NPAPI plugins, which is extremely vulnerable to security risks.<\/p>\r\n                <\/div>\r\n            <\/li>\r\n            <li>\r\n                <div class=\"rcFunction_wrap\">\r\n                    <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/pc-img4-3.webp\" width=\"360px\" height=\"200px\" alt=\"Security compliance in the global cloud market\"><\/figure>\r\n                    <h4>Security compliance<\/h4>\r\n                    <p>The security is provided though cloud services that meet global security requirements, such as Microsoft Azure and Amazon AWS.<\/p>\r\n                <\/div>\r\n            <\/li>\r\n        <\/ul>\r\n    <\/div>\r\n<\/section>\r\n<!-- e: \ub0b4\uc6a9 --> \r\n\r\n<section class=\"contents_rcConsultation bg\">\r\n    <div class=\"wrap\">\r\n        <ul class=\"rcConsultation_wrap\">\r\n            <li>\r\n                <h4>Get Started with RemoteCall<\/h4>\r\n                <p class=\"text\">Sign up for a free 14-day trial.<br class=\"is_mobile\">Try RemoteCall remote support to help you out any time, anywhere.<\/p>\r\n                <div class=\"btn_wrap\">\r\n                    <a href=\"\/en\/trial\/\" class=\"btn_point\"><span>Free Trial<\/span><\/a> <a href=\"\/en\/pricing\/\" class=\"btn_point_border\"><span>Online Purchase<\/span><\/a>\r\n                <\/div>\r\n            <\/li>\r\n            <li>\r\n                <h4>Looking for assistance?<\/h4>\r\n                <p class=\"text\">Our expert consultants will offer the right product just for you.<\/p>\r\n                <ul class=\"helpCenter_info\">\r\n                    <li class=\"support_time\"><a href=\"mailto:support.us@rsupport.com\" class=\"copy_btn\"><i class=\"ic_mail text_redorange02\"><\/i> support.us@rsupport.com<\/a><a href=\"https:\/\/help.remotecall.com\/hc\/en-us\/\" target=\"_blank\" rel=\"noopener\" class=\"link\">Online Help Desk<\/a><\/li>\r\n                <\/ul>\r\n            <\/li>\r\n        <\/ul>\r\n\r\n        <div class=\"bottom_banner\">\r\n            <h3>Not just PC! Support mobile devices with RemoteCall<\/h3>\r\n            <p>Meet the RemoteCall mobile support for iOS and Android.<\/p>\r\n            <div class=\"btn_wrap\">\r\n                <a href=\"\/en\/products\/mobile-support\/\" rel=\"noopener\"><span>Explore remote support for mobile devices<\/span><\/a>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section> ","protected":false},"excerpt":{"rendered":"<p>PC Support Seamless PC Support With Screen Connectivity PC support resolves issues by remotely sharing and controlling another desktop\u2019s screen to solve desktop problems that both employees and customers face. It is also actively utilized as maintenance solutions for business that promotes employees to work remotely outside the office, as remote work trends continue to expand. Our clients for RemoteCall PC support Install security programs Financial and Security Firms Handle online civil affairs Public Institutions Troubleshoot software IT Service Provider Fix issues for overseas staffs Global Corporations What makes RemoteCall PC support so special No installation required hover No installation <a class=\"read-more\" href=\"https:\/\/www.remotecall.com\/en\/products\/pc-support\/\">&#8230;Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":22066,"menu_order":60,"comment_status":"closed","ping_status":"closed","template":"template-responsive.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-22091","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.3 (Yoast SEO v25.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>PC Support | Remote PC Support Solution - RemoteCall<\/title>\n<meta name=\"description\" content=\"RemoteCall is the best remote support software for businesses. With PC Support, help users troubleshoot desktop issues remotely.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.remotecall.com\/en\/products\/pc-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"PC support | No.1 PC Remote Support Service - RemoteCall\" \/>\n<meta property=\"og:description\" content=\"RemoteCall is the easiest and fastest way to solve PC problems remotely. RemoteCall raises the support quality. It&#039;s different from other simple remote control.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.remotecall.com\/en\/products\/pc-support\/\" \/>\n<meta property=\"og:site_name\" content=\"RemoteCall EN\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-05T02:32:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.remotecall.com\/en\/wp-content\/uploads\/sites\/4\/2025\/09\/img-og-remotecall.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"PC support | No.1 PC Remote Support Service - RemoteCall\" \/>\n<meta name=\"twitter:description\" content=\"RemoteCall is the easiest and fastest way to solve PC problems remotely. RemoteCall raises the support quality. It&#039;s different from other simple remote control.\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.remotecall.com\/en\/products\/pc-support\/\",\"url\":\"https:\/\/www.remotecall.com\/en\/products\/pc-support\/\",\"name\":\"PC Support | Remote PC Support Solution - RemoteCall\",\"isPartOf\":{\"@id\":\"https:\/\/www.remotecall.com\/en\/#website\"},\"datePublished\":\"2023-01-30T09:04:16+00:00\",\"dateModified\":\"2025-06-05T02:32:42+00:00\",\"description\":\"RemoteCall is the best remote support software for businesses. 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