{"id":22094,"date":"2023-01-30T04:05:22","date_gmt":"2023-01-30T09:05:22","guid":{"rendered":"https:\/\/www.remotecall.com\/en\/?page_id=22094"},"modified":"2024-12-26T02:13:17","modified_gmt":"2024-12-26T07:13:17","slug":"mobile-support","status":"publish","type":"page","link":"https:\/\/www.remotecall.com\/en\/products\/mobile-support\/","title":{"rendered":"Mobile support"},"content":{"rendered":"<!-- s: \ud0c0\uc774\ud2c0 -->\r\n<section class=\"page_topBanner mb\">\r\n  <div class=\"wrap\">\r\n        <span class=\"tb_menu\">Mobile Support<\/span>\r\n        <h1 class=\"tb_tit\">Mobile Support Compatible Across All Devices<\/h1>\r\n\t<p class=\"tb_text\">Mobile support resolves issues by remotely sharing and controlling another mobile device\u2019s screen. With the rise of mobile-based work and activities, it has become a vital solution for business operations and services as it can directly access various mobile environments.<\/p>\r\n<img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mb-main-banner_en.png\" width=\"0\" height=\"0\" style=\"display:none\"\/>\r\n    <\/div>\r\n<\/section>\r\n<!-- e: \ud0c0\uc774\ud2c0 -->\r\n\r\n<!-- s: \ub0b4\uc6a9 -->\r\n<section class=\"contents_rcCustomer\">\r\n    <div class=\"wrap\">\r\n        <h3>Our clients for RemoteCall mobile support<\/h3>\r\n        <ul>\r\n            <li>\r\n                <div>\r\n                    <figure class=\"photo\">\r\n                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mb-icon-call.webp\" width=\"100px\" height=\"100px\" alt=\"Telecommunication Company\" \/>\r\n                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mb-icon-call-on.webp\" width=\"200px\" height=\"130px\" alt=\"Telecommunication Company\" \/>\r\n                    <\/figure>\r\n                    <p>Manage customer inquiries<br class=\"is_pc\">and back up branch offices<\/div>\r\n                    <h4>Telecom Company<\/h4>\r\n                <\/h4>\r\n            <\/li>\r\n            <li>\r\n                <div>\r\n                    <figure class=\"photo\">\r\n                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mb-icon-e.webp\" width=\"100px\" height=\"100px\" alt=\"e-Learning Company\" \/>\r\n                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mb-icon-e-on.webp\" width=\"200px\" height=\"130px\" alt=\"e-Learning Company\" \/>\r\n                    <\/figure>\r\n                    <p>Handle problems occurred<br class=\"is_pc\">from educational devices<\/p>\r\n                    <h4>e-Learning Company<\/h4>\r\n                <\/h4>\r\n            <\/li>\r\n            <li>\r\n                <div>\r\n                    <figure class=\"photo\">\r\n                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mb-icon-finance.webp\" width=\"100px\" height=\"100px\" alt=\"Financial Service Provider\" \/>\r\n                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mb-icon-finance-on.webp\" width=\"200px\" height=\"130px\" alt=\"Financial Service Provider\" \/>\r\n                    <\/figure>\r\n                    <p>Assist inquiries about using<br class=\"is_pc\">the financial app<\/p>\r\n                    <h4>Financial Service Provider<\/h4>\r\n                <\/h4>\r\n            <\/li>\r\n            <li>\r\n                <div>\r\n                    <figure class=\"photo\">\r\n                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mb-icon-franchise.webp\" width=\"100px\" height=\"100px\" alt=\"Franchise Head Office\" \/>\r\n                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mb-icon-franchise-on.webp\" width=\"200px\" height=\"130px\" alt=\"Franchise Head Office\" \/>\r\n                    <\/figure>\r\n                    <p>Find solutions to operate devices for store manager<\/p>\r\n                    <h4>Franchise Head Office<\/h4>\r\n                <\/h4>\r\n            <\/li>\r\n        <\/ul>\r\n    <\/div>\r\n<\/section>\r\n\r\n<section class=\"contents_rcService mb\">\r\n    <div class=\"wrap\">\r\n        <h3>What makes RemoteCall mobile support so special<\/h3>\r\n        <ul>\r\n            <li>\r\n                <div class=\"rcService_wrap\">\r\n                    <h4>Supported on mobile devices <i><span class=\"hide\">hover<\/span><\/i><\/h4>\r\n                    <div class=\"rcService_bg\"><\/div>\r\n                    <div class=\"hover_wrap\">\r\n                        <h5>Supported on mobile devices<\/h5>\r\n                        <p>Mobile support should be available anytime, anywhere, right from mobile devices, without a computer.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/li>\r\n            <li>\r\n                <div class=\"rcService_wrap\">\r\n                    <h4>Instantly connected via text messages <i><span class=\"hide\">hover<\/span><\/i><\/h4>\r\n                    <div class=\"rcService_bg\"><\/div>\r\n                    <div class=\"hover_wrap\">\r\n                        <h5>Instantly connected via text messages<\/h5>\r\n                        <p>Send a text message including the access URL to carry out remote connection.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/li>\r\n            <li>\r\n                <div class=\"rcService_wrap\">\r\n                    <h4>Switch mobile-to-visual support easily <i><span class=\"hide\">hover<\/span><\/i><\/h4>\r\n                    <div class=\"rcService_bg\"><\/div>\r\n                    <div class=\"hover_wrap\">\r\n                        <h5>Switch mobile-to-visual support easily<\/h5>\r\n                        <p>It is possible to switch to on-site video session by using a camera during mobile support (if you own both mobile and visual licenses.)<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/li>\r\n        <\/ul>\r\n    <\/div>\r\n<\/section>\r\n\r\n<section class=\"contents_rcStatistics\">\r\n    <div class=\"wrap\">\r\n        <h3>Tailored customer support <\/h3>\r\n        <div class=\"rcStatistics_wrap\">\r\n            <h4>94% of customers using remote support on smartphones are highly satisfied<\/h4>\r\n            <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mb-graph1_en.webp\" width=\"310px\" height=\"268px\" alt=\"Chart\"><\/figure>\r\n            <div class=\"txt_rcStatistics\">\r\n                <p>Since the launch of the service in March 2012, the cumulative number of customers has exceeded 16 million and three call centers in Japan are actively using it for customer service.<\/p>\r\n                <a class=\"link text_redorange02\" href=\"\/en\/success-stories\/ntt-docomo\">View case studies of mobile carrier <i class=\"ic_arrow_right_thick\"><\/i><\/a>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"rcStatistics_wrap\">\r\n            <h4>Mobile support without in-person visits<\/h4>\r\n            <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mb-graph2_en.webp\" width=\"310px\" height=\"268px\" alt=\"Chart\"><\/figure>\r\n            <div class=\"txt_rcStatistics\">\r\n                <p>Customer satisfaction has significantly improved as we handled inquiries in a timely manner, even for those who experience difficulties accessing the service centers or reside in distant areas.<\/p>\r\n                <a class=\"link text_redorange02\" href=\"\/en\/success-stories\/lg-electronics-smartphone\/\">View case studies of equipment and solution provider <i class=\"ic_arrow_right_thick\"><\/i><\/a>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\r\n<section class=\"contents_rcProductTab\">\r\n    <div class=\"wrap\">\r\n        <h3>Getting Started with RemoteCall Mobile Support <\/h3>\r\n        <div class=\"rcProductTab_wrap\">\r\n            <div class=\"tabs_wrap\">\r\n                <ul class=\"tabs\">\r\n                    <li class=\"tab-1 current\" data-tab=\"tab-1\">\r\n                        <span>1<\/span>\r\n                        <div>Setting up Connection<\/div>\r\n                    <\/li>\r\n                    <li class=\"tab-2\" data-tab=\"tab-2\">\r\n                        <span>2<\/span>\r\n                        <div>Getting Connected<\/div>\r\n                    <\/li>\r\n                     <li class=\"tab-3\" data-tab=\"tab-3\">\r\n                        <span>3<\/span>\r\n                        <div>Starting Remote Support<\/div>\r\n                    <\/li>\r\n                <\/ul>\r\n            <\/div>\r\n\r\n            <div class=\"tabContent_wrap\">\r\n                <div id=\"tab-1\" class=\"tab_content current\">\r\n                    <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mb-img3-1_en.webp\" width=\"743px\" height=\"480px\" alt=\"Setting up Connection\"><\/figure>\r\n                    <dl>\r\n                        <dt>(For support agent) Open RemoteCall in a brower to carry out remote support<\/dt>\r\n                        <dd>First, open a web brower that allows remote support and visit the website. After signing in, click Support Now to get a 6-digit connection code for a customer to type in. The mobile app must be installed to start interaction, so click on the icon to send the download URL via text message.<\/dd>\r\n                        <dt>(For customer) Install the mobile app from App Store\/Google Play<\/dt>\r\n                        <dd>Click the URL in the text message to open an app marketplace and get the app accordingly. If you already have the app installed on your mobile device, the app will be launched automatically upon clicking the URL.<\/dd>\r\n                    <\/dl>\r\n                <\/div>\r\n\r\n                <div id=\"tab-2\" class=\"tab_content\">\r\n                    <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mb-img3-2_en.webp\" width=\"743px\" height=\"480px\" alt=\"Getting Connected\"><\/figure>\r\n                    <dl>\r\n                        <dt>Run the app and enter the 6-digit connection code<\/dt>\r\n                        <dd>When the app is launched for the first time, the customer must agree to the Terms and Conditions, and Privacy Policy. Please be noted that RemoteCall encrypts and protects data through advanced security. When the consent is accepted, you\u2019ll be redirected to a page to enter a 6-digit connection code.<\/dd>\r\n                        <dt>Wait until the program is completely installed<\/dt>\r\n                        <dd>The Waiting to Connect message will appear on the support agent&#8217;s screen until the user is connected through the program. Enter the 6-digit connection code to remotely connected.<\/dd>\r\n                    <\/dl>\r\n                <\/div>\r\n\r\n                <div id=\"tab-3\" class=\"tab_content\">\r\n                    <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mb-img3-3_en.webp\" width=\"743px\" height=\"480px\" alt=\"Starting Remote Support\"><\/figure>\r\n                    <dl>\r\n                        <dt>You are now connected to remote support.<\/dt>\r\n                        <dd>The support agent is able to start a remote session through the screen on the customer&#8217;s mobile device. For more details, please refer to the user manual below. Discover more interesting features that come with the RemoteCall agent program and enjoy it for free.\r\n                            <div class=\"tablink_wrap\"><a class=\"link\" href=\"https:\/\/files.rsupport.com\/en\/remotecall\/documents\/user-guides\/RemoteCall-Mobile-support-iOS-guide-en.pdf\" target=\"_blank\" rel=\"noopener\">RemoteCall Mobile Support User Manual (for iOS) <i class=\"ic_arrow_right_long\"><\/i><\/a><br><a class=\"link\" href=\"https:\/\/files.rsupport.com\/en\/remotecall\/documents\/user-guides\/RemoteCall-Mobile-support-Android-guide-en.pdf\" target=\"_blank\" rel=\"noopener\">RemoteCall Mobile Support User Manual (for Android) <i class=\"ic_arrow_right_long\"><\/i><\/a><br><a class=\"link\" href=\"\/en\/products\/features\/\" rel=\"noopener\">About RemoteCall Agent Program  <i class=\"ic_arrow_right_long\"><\/i><\/a><\/div>\r\n                        <\/dd>\r\n                    <\/dl>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\r\n<section class=\"contents_rcFunction\">\r\n    <div class=\"wrap\">\r\n        <h3>Powerful protection, advanced security<\/h3>\r\n        <ul>\r\n            <li>\r\n                <div class=\"rcFunction_wrap\">\r\n                    <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mb-img4-1.webp\" width=\"360px\" height=\"200px\" alt=\"Stay connected even when a network changes\"><\/figure>\r\n                    <h4>Stay connected during a network change<\/h4>\r\n                    <p>When the network is unstable on the device and it keeps switching between 5G, LTE, Wi-Fi, and so on, not a problem. Because the connection is still on and running.<\/p>\r\n                <\/div>\r\n            <\/li>\r\n            <li>\r\n                <div class=\"rcFunction_wrap\">\r\n                    <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mb-img4-2.webp\" width=\"360px\" height=\"200px\" alt=\"Control screen sharing at any time\"><\/figure>\r\n                    <h4>Control screen sharing at any time<\/h4>\r\n                    <p>The customer has a full access to use the widget to lock the screen or terminate support during remote session. Please be ensured that screen sharing is controlled 100% by the customer.<\/p>\r\n                <\/div>\r\n            <\/li>\r\n            <li>\r\n                <div class=\"rcFunction_wrap\">\r\n                    <figure class=\"photo\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/mb-img4-3.webp\" width=\"360px\" height=\"200px\" alt=\"Get support on the lock screen\"><\/figure>\r\n                    <h4>Get support on the lock screen<\/h4>\r\n                    <p>To further protect customer information, locking the screen during remote session is also possible if seeing the customer&#8217;s screen is not required.<\/p>\r\n                <\/div>\r\n            <\/li>\r\n        <\/ul>\r\n    <\/div>\r\n<\/section>\r\n<!-- e: \ub0b4\uc6a9 --> \r\n\r\n<section class=\"contents_rcConsultation bg\">\r\n    <div class=\"wrap\">\r\n        <ul class=\"rcConsultation_wrap\">\r\n            <li>\r\n                <h4>Get Started with RemoteCall<\/h4>\r\n                <p class=\"text\">Sign up for a free 14-day trial.<br class=\"is_mobile\">Try RemoteCall remote support to help you out any time, anywhere.<\/p>\r\n                <div class=\"btn_wrap\">\r\n                    <a href=\"\/en\/trial\/\" class=\"btn_point\"><span>Free Trial<\/span><\/a> <a href=\"\/en\/pricing\/\" class=\"btn_point_border\"><span>Online Purchase<\/span><\/a>\r\n                <\/div>\r\n            <\/li>\r\n            <li>\r\n                <h4>Looking for assistance?<\/h4>\r\n                <p class=\"text\">Our expert consultants will offer the right product just for you.<\/p>\r\n                <ul class=\"helpCenter_info\">\r\n                    <li class=\"support_time\"><a href=\"mailto:support.us@rsupport.com\" class=\"copy_btn\"><i class=\"ic_mail text_redorange02\"><\/i> support.us@rsupport.com<\/a><a href=\"https:\/\/help.remotecall.com\/hc\/en-us\/\" target=\"_blank\" rel=\"noopener\" class=\"link\">Online Help Desk<\/a><\/li>\r\n                <\/ul>\r\n            <\/li>\r\n        <\/ul>\r\n\r\n        <div class=\"bottom_banner\">\r\n            <h3>What if you can support customers by looking at the scene at the same time?<\/h3>\r\n            <p>Find out more about RemoteCall visual support that uses smartphone\u2019s camera to share the view.<\/p>\r\n            <div class=\"btn_wrap\">\r\n                <a href=\"\/en\/products\/visual-support\/\" rel=\"noopener\"><span>Learn more about visual support<\/span><\/a>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section> \r\n\r\n","protected":false},"excerpt":{"rendered":"<p>Mobile Support Mobile Support Compatible Across All Devices Mobile support resolves issues by remotely sharing and controlling another mobile device\u2019s screen. With the rise of mobile-based work and activities, it has become a vital solution for business operations and services as it can directly access various mobile environments. Our clients for RemoteCall mobile support Manage customer inquiriesand back up branch offices Telecom Company Handle problems occurredfrom educational devices e-Learning Company Assist inquiries about usingthe financial app Financial Service Provider Find solutions to operate devices for store manager Franchise Head Office What makes RemoteCall mobile support so special Supported on mobile <a class=\"read-more\" href=\"https:\/\/www.remotecall.com\/en\/products\/mobile-support\/\">&#8230;Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":22066,"menu_order":70,"comment_status":"closed","ping_status":"closed","template":"template-responsive.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-22094","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.3 (Yoast SEO v25.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mobile support | Remotely Connect, View &amp; Control Mobile Devices - RemoteCall<\/title>\n<meta name=\"description\" content=\"Discover the most advanced and secure mobile support solution with RemoteCall.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.remotecall.com\/en\/products\/mobile-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mobile support | Smartphone\/mobile support - RemoteCall\" \/>\n<meta property=\"og:description\" content=\"Support by looking at the customer&#039;s Android and iOS screen. Meet the most effective way to remotely support mobile devices such as smartphones and tablets.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.remotecall.com\/en\/products\/mobile-support\/\" \/>\n<meta property=\"og:site_name\" content=\"RemoteCall EN\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-26T07:13:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.remotecall.com\/en\/wp-content\/uploads\/sites\/4\/2025\/09\/img-og-remotecall.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Mobile support | Smartphone\/mobile support - RemoteCall\" \/>\n<meta name=\"twitter:description\" content=\"Support by looking at the customer&#039;s Android and iOS screen. 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