{"id":19457,"date":"2019-11-20T03:35:05","date_gmt":"2019-11-20T08:35:05","guid":{"rendered":"https:\/\/www.remotecall.com\/en\/?p=19457"},"modified":"2024-01-22T03:39:15","modified_gmt":"2024-01-22T08:39:15","slug":"kyungdong-navien","status":"publish","type":"post","link":"https:\/\/www.remotecall.com\/en\/success-stories\/call-center\/kyungdong-navien\/","title":{"rendered":"Kyungdong Navien"},"content":{"rendered":"

Kyungdong Navien<\/h3>
RemoteCall video support, we can identify any issue you may have.<\/div><\/div><\/div>
\"KD<\/div><\/div><\/div><\/div><\/div>
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Headquarters<\/th>\n\t\tIndustry<\/th>\n\t\tUsing Product<\/th>\n\t\tType<\/th>\n\t<\/tr>\n\t
Seoul, Korea<\/td>\n\t\tManufacturing<\/td>\n\t\tRemoteCall + visual pack<\/td>\n\t\tServer<\/td>\n\t<\/tr>\n<\/table><\/div><\/div><\/div>
Customer support tools to facilitate communication with customers who are not familiar with boiler operations.<\/div><\/div><\/div>
Introduction background<\/div><\/div><\/div>
Boilers and hot water heaters can occasionally malfunction and be difficult to identify the problems without a professional onsite visit. With RemoteCall visual, we can now help identify and resolve client issues more easily by streaming live video to our offsite technicians through a customers mobile camera, minimizing the need for onsite repairs and maintenance.<\/div><\/div><\/div>
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The effect of implementation<\/div><\/div><\/div>
It is the first in the industry to launch 'NAVIEN RemoteCall', providing remote video support services for all Kyungdong Navien products including boilers, water heaters, and hot water mats.<\/div><\/div><\/div>
By monitoring situations in real time we are able to identify issues, and offer solutions much quicker than ever before, significantly reducing the possibility of miscommunication, or latency issues.<\/div><\/div><\/div>
We are the first in our industry to develop and introduce video support services to help customers who aren\u2019t familiar with our products and may need assistance from time to time.\n

- Jeon Chong-So\/Customer Center Center, Kyungdong Navien -<\/p><\/div><\/div><\/div>

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Success Point<\/div><\/div><\/div>
Introducing solutions to better understand our product and our customer's conditions, and to optimize remote support.<\/div><\/div><\/div>
\nList<\/span><\/a>\n<\/div><\/div><\/div><\/div><\/div>

Company Info.<\/h3>
\"KD<\/div>\n