{"id":21238,"date":"2018-12-19T18:08:20","date_gmt":"2018-12-19T09:08:20","guid":{"rendered":"http:\/\/dva.rsup.com\/kr\/?p=17365"},"modified":"2024-01-23T00:53:59","modified_gmt":"2024-01-23T05:53:59","slug":"git","status":"publish","type":"post","link":"https:\/\/www.remotecall.com\/en\/success-stories\/it-solution\/git\/","title":{"rendered":"GIT"},"content":{"rendered":"
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GIT<\/h3>
Our business cannot function without RemoteCall!<\/div><\/div><\/div><\/div><\/div><\/div>
\n\t\n\t\t\n\t\t
Headquarters<\/th>\n\t\tIndustry<\/th>\n\t\tUsing Product<\/th>\n\t\tType<\/th>\n\t<\/tr>\n\t
Seoul, Korea<\/td>\n\t\tAutomotive Solution<\/td>\n\t\tRemoteCall (PC)<\/td>\n\t\tASP<\/td>\n\t<\/tr>\n<\/table><\/div><\/div><\/div>
About Company<\/div><\/div><\/div>
GIT Inc., a company that owns world class technical capabilities has developed a \u201ctotal solution\u201d for automotive diagnostic.
\nThe \u201ctotal solution\u201d is top priority for automotive maintenance, using state-of-the-art products to diagnosis a customer\u2019s car if a problem occurs. With both HI-DS and GDS, it is possible to closely determine the cause of the problem using a scanning solution for vehicle maintenance.
\nGTI Inc. is raising the bar by being able to provide superior support to both HYUNDAI and KIA, because of the privately-owned technology the company uses to support and maintain foreign-made cars. The company is expected to maintain growth in South Korea and overseas, and continue to succeed in the automobile maintenance industry.<\/div><\/div><\/div>
Challenge: Customer Support<\/div><\/div><\/div>
GIT Inc. was using Netmeeting since 2004. Netmeeting was not user-friendly, and it was giving the company a tough time with trying to install the program or connect with a customer. Netmeeting did not allow the company to instantly connect or support the customer when they needed to. Customers were unsure if they were going to receive the right service or good product quality due to overpricing. As a result of various complaints, remote support was needed from the early days because GIT needed to be able to provide the right support to customers, to uphold the companies standards. GIT Corporation introduced \u2018Total Solution\u2019 as a remote support system for a motor vehicle diagnostic to make a change in the Korean automobile maintenance industry.<\/div><\/div><\/div>
Challenge: Warranty Service for the Product.<\/div><\/div><\/div>
HI-DS and GDS is the main product, which is an appliance that is based on a PC.
\nHI-DS is a stand-alone PC that includes a scanning device, and GDS is a portable appliance that measures using Wi-Fi. Both products require upgrades to be done over the internet; because the upgrading process can become difficult, the GIT support team offers customers support remotely using RemoteCall.
\nGIT exclusively is the only service to provide any updates remotely using a remote support solution for HYUNDAI & KIA Inc. If there are any new modifications or additional data that needs to be applied to new vehicles, they need to provide this in a timely matter, before any competitors. RemoteCall has helped GIT stay up to date with all information, and makes it much easier than sending someone to each location. Additionally, the company also has the top share rate for all automotive repair shops in Korea.<\/div><\/div><\/div>
Solution<\/div><\/div><\/div>
The GIT Inc.\u2019s first priority is pushing \u201cthe update process\u201d to customers, followed by re-setting the PC, and thirdly recovering the PC. Customers are beginning to feel that GIT Inc.\u2019s service is personal and specialized. Since discontinuing the use of Netmeeting and moving forward with RemoteCall, customers are no longer irritable and seem to be satisfied with the speedy process we are able to offer. Because of RemoteCall, GIT will be number one in the industry.<\/div><\/div><\/div>
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Company Info.<\/h3>
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