{"id":51753,"date":"2024-11-28T10:45:45","date_gmt":"2024-11-28T01:45:45","guid":{"rendered":"https:\/\/www.remotecall.com\/kr\/?page_id=51753"},"modified":"2025-12-23T17:16:30","modified_gmt":"2025-12-23T08:16:30","slug":"guide","status":"publish","type":"page","link":"https:\/\/www.remotecall.com\/kr\/support\/guide\/","title":{"rendered":"\uc0ac\uc6a9\uc790 \ub9e4\ub274\uc5bc \u00b7 \uac00\uc774\ub4dc"},"content":{"rendered":"<style>.guide_video_slide button{padding:0px 5px;}<\/style>\r\n\r\n<!-- s: \ud0c0\uc774\ud2c0 -->\r\n<section class=\"page_topBanner guide\">\r\n  <div class=\"wrap\">\r\n        <span class=\"tb_menu\">\uc0ac\uc6a9\uc790 \ub9e4\ub274\uc5bc \u00b7 \uac00\uc774\ub4dc<\/span>\r\n        <h1 class=\"tb_tit\">\uc0ac\uc6a9\uc790 \uac00\uc774\ub4dc\uc640 \uc0ac\uc6a9\ud658\uacbd\uc5d0 \ub530\ub978 \uc790\ub8cc\ub97c \ud655\uc778\ud574\ubcf4\uc138\uc694.<\/h1>\r\n    <\/div>\r\n<\/section>\r\n<!-- e: \ud0c0\uc774\ud2c0 -->\r\n\r\n<!-- s: \ub0b4\uc6a9 -->\r\n<section class=\"contents_rcGuide\">\r\n    <div class=\"wrap\">\r\n        <h2 class=\"tit_support\">\ub9ac\ubaa8\ud2b8\ucf5c\uc774 \ucc98\uc74c\uc774\uc2e0\uac00\uc694?<\/h2>\r\n        <p>\uc601\uc0c1 \uac00\uc774\ub4dc\ub97c \ubcf4\uba74\uc11c \uc811\uc18d\ud558\uace0 \uc0ac\uc6a9\ud558\ub294 \uacfc\uc815\uc744 \ub530\ub77c\ud574 \ubcf4\uc138\uc694.<\/p>\r\n        <div class=\"guide_slider\">\r\n            <div class=\"guide_video_wrap\">\r\n                <div id=\"video\" data-video-url=\"SeH_y6LlPCw\"><\/div>\r\n                <div class=\"play_pause\"><i><\/i><\/div>\r\n            <\/div>\r\n\r\n            <div class=\"guide_video_slide\">\r\n                <button type=\"button\" data-video-url=\"SeH_y6LlPCw\" class=\"item\">\r\n                    <div class=\"thumb\">\r\n                        <img decoding=\"async\" loading=\"preload\" src=\"\/kr\/wp-content\/uploads\/sites\/2\/image\/sub\/thum_guide01_kr.webp\" width=\"208\" height=\"117\" alt=\"\ub9ac\ubaa8\ud2b8\ucf5c \ubb34\ub8cc \uccb4\ud5d8 \uc2e0\uccad \ubc29\ubc95\">\r\n                    <\/div>\r\n                    <h3 class=\"tit\">\ubb34\ub8cc\uccb4\ud5d8 \uc2e0\uccad \ubc29\ubc95<\/h3>\r\n                <\/button>\r\n                <button type=\"button\" data-video-url=\"SYXmI4fQhjg\" class=\"item\">\r\n                    <div class=\"thumb\">\r\n                        <img decoding=\"async\" loading=\"preload\" src=\"\/kr\/wp-content\/uploads\/sites\/2\/image\/sub\/thum_guide02_kr.webp\" width=\"208\" height=\"117\" alt=\"\ub9ac\ubaa8\ud2b8\ucf5c \uc6d0\uaca9\uc9c0\uc6d0 \uc5f0\uacb0 \uc808\ucc28 \uac00\uc774\ub4dc\">\r\n                    <\/div>\r\n                    <h3 class=\"tit\">PC\uc6d0\uaca9\uc9c0\uc6d0 \uc5f0\uacb0 \ubc29\ubc95_\uc6f9\ubdf0\uc5b4<\/h3>\r\n                <\/button>\r\n<button type=\"button\" data-video-url=\"Dr_R2VvoLIs\" class=\"item\">\r\n                    <div class=\"thumb\">\r\n                        <img decoding=\"async\" loading=\"preload\" src=\"\/kr\/wp-content\/uploads\/sites\/2\/image\/sub\/thum_guide03_kr.webp\" width=\"208\" height=\"117\" alt=\"\ub9ac\ubaa8\ud2b8\ucf5c \uc548\ub4dc\ub85c\uc774\ub4dc \uc124\uce58 \uc2dc \uad8c\ud55c \uc124\uc815 \ubc29\ubc95\">\r\n                    <\/div>\r\n                    <h3 class=\"tit\">\ub9ac\ubaa8\ud2b8\ucf5c \uc548\ub4dc\ub85c\uc774\ub4dc \uc124\uce58 \uc2dc \uad8c\ud55c \uc124\uc815 \ubc29\ubc95<\/h3>\r\n                <\/button>\r\n            <\/div>\r\n            <div class=\"guide_video_ctrl\">\r\n                <button type=\"button\" class=\"prev\"><span class=\"blind\">\uc774\uc804<\/span><\/button>\r\n                <button type=\"button\" class=\"next\"><span class=\"blind\">\ub2e4\uc74c<\/span><\/button>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\r\n<section class=\"contents_rcMenual\">\r\n    <div class=\"wrap\">\r\n        <h2 class=\"tit_support\">\uc0ac\uc6a9\uc790 \ub9e4\ub274\uc5bc<\/h2>\r\n        <p>\ud544\uc694\ud55c \ub9e4\ub274\uc5bc\uc744 \ub2e4\uc6b4\ubc1b\uc544 \ud655\uc778\ud558\uc138\uc694.<\/p>\r\n        <div class=\"menual_download_wrap\">\r\n            <div>\r\n                <div class=\"menual_top\">\r\n                    <div>\r\n                        <h3>\uac00\uc774\ub4dc<\/h3>\r\n                        <p><span>\uc27d\uace0 \ube60\ub974\uac8c<\/span> \uc0ac\uc6a9\ud574\ubcf4\uace0 \uc2f6\uc744 \ub54c<\/p>\r\n                    <\/div>\r\n                    <img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/ico_menual01.webp\" width=\"72\" height=\"72\" alt=\"\ub9ac\ubaa8\ud2b8\ucf5c \uc0ac\uc6a9\uc790 \uac00\uc774\ub4dc \uc27d\uace0 \ube60\ub978 \uc0ac\uc6a9 \uc548\ub0b4\">\r\n                <\/div>\r\n                <div class=\"menual_list\">\r\n                    <a href=\"https:\/\/files.rsupport.com\/kr\/remotecall\/documents\/user-guides\/RemoteCall-SaaS-PC-Support-Quick-Guide-ko.pdf\" target=\"_blank\" rel=\"noopener\">\uc6f9\ube0c\ub77c\uc6b0\uc800\uc5d0\uc11c <br>PC \uc9c0\uc6d0<\/a> \r\n                    <a href=\"https:\/\/files.rsupport.com\/kr\/remotecall\/documents\/user-guides\/RemoteCall-SaaS-Visual-Support-Quick-Guide-ko.pdf\" target=\"_blank\" rel=\"noopener\">\uc6f9\ube0c\ub77c\uc6b0\uc800\uc5d0\uc11c <br>\uc601\uc0c1 \uc9c0\uc6d0<\/a>\r\n                    <a href=\"https:\/\/files.rsupport.com\/kr\/remotecall\/documents\/user-guides\/RemoteCall-SaaS-Mobile-Support-Android-Quick-Guide-ko.pdf\" target=\"_blank\" rel=\"noopener\">\uc6f9\ube0c\ub77c\uc6b0\uc800\uc5d0\uc11c <br>Android \uc9c0\uc6d0<\/a>\r\n                    <a href=\"https:\/\/files.rsupport.com\/kr\/remotecall\/documents\/user-guides\/RemoteCall-SaaS-Mobile-Support-iOS-Quick-Guide-ko.pdf\" target=\"_blank\" rel=\"noopener\">\uc6f9\ube0c\ub77c\uc6b0\uc800\uc5d0\uc11c <br>iOS \uc9c0\uc6d0<\/a>\r\n                    <a href=\"https:\/\/files.rsupport.com\/kr\/remotecall\/documents\/user-guides\/RemoteCall-Agent-Quick-Guide-ko.pdf\" target=\"_blank\" rel=\"noopener\">\uc5d0\uc774\uc804\ud2b8\ub85c <br>\uace0\uac1d \uc9c0\uc6d0<\/a>\r\n                    <a href=\"https:\/\/files.rsupport.com\/kr\/remotecall\/documents\/user-guides\/RemoteCall-Admin-Quick-Guide-ko.pdf\" target=\"_blank\" rel=\"noopener\">\uad00\ub9ac\uc790\uc6a9 <br>\uc5b4\ub4dc\ubbfc \ud398\uc774\uc9c0<\/a>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div>\r\n                <div class=\"menual_top\">\r\n                    <div>\r\n                        <h3>Web<\/h3>\r\n                        <p>\uc6f9\ube0c\ub77c\uc6b0\uc800\uc5d0\uc11c \uc0ac\uc6a9\ud560 \ub54c<\/p>\r\n                    <\/div>\r\n                    <img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/ico_menual02.webp\" width=\"72\" height=\"72\" alt=\"\ub9ac\ubaa8\ud2b8\ucf5c \uc6f9 \uc6d0\uaca9\uc9c0\uc6d0 \ube0c\ub77c\uc6b0\uc800 \uc0ac\uc6a9 \ubc29\ubc95\">\r\n                <\/div>\r\n                <div class=\"menual_list col\">\r\n                    <a href=\"https:\/\/files.rsupport.com\/ko\/remotecall\/guides\/RemoteCall-SaaS-Manual-PC-Support-Ko.pdf\" target=\"_blank\" rel=\"noopener\">PC \uc9c0\uc6d0 \ub9e4\ub274\uc5bc<\/a> \r\n                    <a href=\"https:\/\/files.rsupport.com\/ko\/remotecall\/guides\/RemoteCall-SaaS-Manual-Mobile-Support-iOS-Ko.pdf\" target=\"_blank\" rel=\"noopener\">\ubaa8\ubc14\uc77c \uc9c0\uc6d0 \ub9e4\ub274\uc5bc (iOS)<\/a>\r\n                    <a href=\"https:\/\/files.rsupport.com\/ko\/remotecall\/guides\/RemoteCall-SaaS-Manual-Mobile-Support-Android-Ko.pdf\" target=\"_blank\" rel=\"noopener\">\ubaa8\ubc14\uc77c \uc9c0\uc6d0 \ub9e4\ub274\uc5bc (Android)<\/a>\r\n                    <a href=\"https:\/\/files.rsupport.com\/ko\/remotecall\/guides\/RemoteCall-SaaS-Manual-Visual-Support-Ko.pdf\" target=\"_blank\" rel=\"noopener\">\uc601\uc0c1 \uc9c0\uc6d0 \ub9e4\ub274\uc5bc<\/a>\r\n                    <a href=\"https:\/\/files.rsupport.com\/ko\/remotecall\/guides\/RemoteCall-WebViewer-SDK-Intergration-Guide-Ko.pdf\" target=\"_blank\" rel=\"noopener\">\uc6f9\ubdf0\uc5b4 SDK \uc5f0\ub3d9 \uac00\uc774\ub4dc<\/a>   \r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div>\r\n                <div class=\"menual_top\">\r\n                    <div>\r\n                        <h3>\uad00\ub9ac\uc790<\/h3>\r\n                        <p>\uad00\ub9ac\uc790\ud398\uc774\uc9c0\uc640 \uc81c\ud488\ubcc4 \uc0c1\uc138\uae30\ub2a5\uc774 \uad81\uae08\ud560 \ub54c<\/p>\r\n                    <\/div>\r\n                    <img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/ico_menual03.webp\" width=\"72\" height=\"72\" alt=\"\ub9ac\ubaa8\ud2b8\ucf5c \uad00\ub9ac\uc790 \ub9e4\ub274\uc5bc \uad00\ub9ac\uc790 \ud398\uc774\uc9c0 \uae30\ub2a5 \uc124\uba85\">\r\n                <\/div>\r\n                <div class=\"menual_list col\">\r\n                    <a href=\"https:\/\/files.rsupport.com\/ko\/remotecall\/guides\/RemoteCall-SaaS-User-Admin-Manual-Ko.pdf\" target=\"_blank\" rel=\"noopener\">\uad00\ub9ac\uc790 \ud398\uc774\uc9c0 \ub9e4\ub274\uc5bc<\/a> \r\n                    <a href=\"https:\/\/files.rsupport.com\/kr\/remotecall\/documents\/features\/RemoteCall-product-specification-ko.pdf\" target=\"_blank\" rel=\"noopener\">\uc81c\ud488\ubcc4 \uae30\ub2a5 \uc54c\ub78c\ud45c<\/a>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div>\r\n                <div class=\"menual_top\">\r\n                    <div>\r\n                        <h3>Agent<\/h3>\r\n                        <p>\uc804\uc6a9 \uc5d0\uc774\uc804\ud2b8\ub85c \uc0ac\uc6a9\ud560 \ub54c<\/p>\r\n                    <\/div>\r\n                    <img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/ico_menual04.webp\" width=\"72\" height=\"72\" alt=\"\ub9ac\ubaa8\ud2b8\ucf5c \uc804\uc6a9 \uc5d0\uc774\uc804\ud2b8 \ub9e4\ub274\uc5bc \uae30\ub2a5 \uc0ac\uc6a9 \ubc29\ubc95 \uc548\ub0b4\">\r\n                <\/div>\r\n                <div class=\"menual_list\">\r\n                    <a href=\"https:\/\/files.rsupport.com\/ko\/remotecall\/guides\/RemoteCall-SaaS-Agent-Manual-PC-Support-Ko.pdf\" target=\"_blank\" rel=\"noopener\">PC \uc9c0\uc6d0 <br>\ub9e4\ub274\uc5bc<\/a> \r\n                    <a href=\"https:\/\/files.rsupport.com\/ko\/remotecall\/guides\/RemoteCall-SaaS-Agent-Manual-Visual-Support-Ko.pdf\" target=\"_blank\" rel=\"noopener\">\uc601\uc0c1 \uc9c0\uc6d0 <br>\ub9e4\ub274\uc5bc<\/a>\r\n                    <a href=\"https:\/\/files.rsupport.com\/ko\/remotecall\/guides\/RemoteCall-SaaS-Agent-Manual-Mobile-Support-iOS-Ko.pdf\" target=\"_blank\" rel=\"noopener\">\ubaa8\ubc14\uc77c \uc9c0\uc6d0 \ub9e4\ub274\uc5bc <br>(iOS)<\/a>\r\n                    <a href=\"https:\/\/files.rsupport.com\/ko\/remotecall\/guides\/RemoteCall-SaaS-Agent-Manual-Mobile-Support-Android-Ko.pdf\" target=\"_blank\" rel=\"noopener\">\ubaa8\ubc14\uc77c \uc9c0\uc6d0 \ub9e4\ub274\uc5bc <br>(Android)<\/a>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"btn_guide_wrap\">\r\n            <a href=\"\/kr\/products\/requirements\/\" class=\"btn_blue_guide\"><span>\ub9ac\ubaa8\ud2b8\ucf5c\uc744 \uc704\ud55c \uc9c0\uc6d0\ud658\uacbd \uc54c\uc544\ubcf4\uae30<\/span> <i class=\"ico\"><\/i><\/a>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n<!-- e: \ub0b4\uc6a9 --> \r\n\r\n<script src=\"\/kr\/wp-content\/themes\/remotecall\/assets\/js\/lib\/jquery-3.5.1.js\" type=\"text\/javascript\"><\/script>\r\n<script async src=\"\/kr\/wp-content\/themes\/remotecall\/assets\/js\/lib\/slick.min.js\" type=\"text\/javascript\"><\/script>\r\n<link rel=\"stylesheet\" rel=\"preload\" href=\"\/kr\/wp-content\/themes\/remotecall\/assets\/css\/lib\/slick.css\" type='text\/css' media='all' \/>\r\n\r\n<script>\r\n    let player;\r\n    let isPlayerReady = false; \/\/ Flag to check if the player is ready\r\nconst origin = window.location.origin;\r\n\r\n    function onYouTubeIframeAPIReady() {\r\n        player = new YT.Player('video-iframe', {\r\n            events: {\r\n                'onReady': onPlayerReady,\r\n            }\r\n        });\r\n    }\r\n\r\n    function onPlayerReady(event) {\r\n        isPlayerReady = true; \/\/ Set the flag when player is ready\r\n    }\r\n\r\n    $(document).ready(function () {\r\n        \/\/ Load YouTube IFrame Player API\r\n        const tag = document.createElement('script');\r\n        tag.src = \"https:\/\/www.youtube.com\/iframe_api\";\r\n        const firstScriptTag = document.getElementsByTagName('script')[0];\r\n        firstScriptTag.parentNode.insertBefore(tag, firstScriptTag);\r\n\r\n        \/\/ Load the initial video on page load\r\n        function loadInitialVideo() {\r\n            const videoId = $('#video').data('video-url');\r\n            const iframe = createIframe(videoId);\r\n            $('#video').append(iframe);\r\n            $('.play_pause').show(); \/\/ Show play button on initial load\r\n        }\r\n\r\n        function createIframe(videoId) {\r\n            return $(`\r\n                <iframe id=\"video-iframe\"\r\n                    src=\"https:\/\/www.youtube.com\/embed\/${videoId}?autoplay=0&#038;mute=1&#038;controls=1&#038;rel=0&#038;origin=${origin}&#038;enablejsapi=1\"\r\n                    frameborder=\"0\"\r\n                    allow=\"autoplay; encrypted-media\"\r\n                    allowfullscreen>\r\n                <\/iframe>\r\n            `);\r\n        }\r\n\r\n        \/\/ Initialize the first video\r\n        loadInitialVideo();\r\n\r\n        \/\/ Slick slider initialization\r\n        $('.guide_video_slide').slick({\r\n            lazyLoad: 'ondemand',\r\n            slidesToShow: 4, \r\n            slidesToScroll: 1, \r\n            infinite: false,\r\n            autoplay: false,\r\n            speed: 500,\r\n            arrows: true,\r\n            prevArrow: $('.guide_video_ctrl .prev'),\r\n            nextArrow: $('.guide_video_ctrl .next'),\r\n            dots: false,\r\n            responsive: [\r\n                { breakpoint: 1000, \/\/ \ud654\uba74\uc758 \ub113\uc774\uac00 1000px \uc774\uc0c1\uc77c \ub54c\r\n                settings: {\r\n                    slidesToShow: 3\r\n                }},\r\n                { breakpoint: 500, \/\/ \ud654\uba74\uc758 \ub113\uc774\uac00 500px \uc774\uc0c1\uc77c \ub54c\r\n                settings: {\r\n                    slidesToShow: 2\r\n                }\r\n                }\r\n            ]\r\n        });\r\n\r\n        \/\/ Change video when a button is clicked\r\n        $('.guide_video_slide .item').on('click', function () {\r\n            const videoId = $(this).data('video-url');\r\n            loadVideo(videoId); \/\/ Load the selected video\r\n        });\r\n\r\n        \/\/ Change video when slide changes\r\n        $('.guide_video_slide').on('beforeChange', function (event, slick, currentSlide, nextSlide) {\r\n            const nextVideoId = $(slick.$slides[nextSlide]).data('video-url');\r\n            loadVideo(nextVideoId); \/\/ Load the next video\r\n        });\r\n\r\n        \/\/ Function to load a video and reinitialize the player\r\n        function loadVideo(videoId) {\r\n            \/\/ Remove the current iframe\r\n            $('#video').empty();\r\n\r\n            \/\/ Insert new iframe\r\n            const newIframe = createIframe(videoId);\r\n            $('#video').append(newIframe);\r\n\r\n            \/\/ Update data attribute\r\n            $('#video').attr('data-video-url', videoId);\r\n\r\n            \/\/ Reset the player and show the play button\r\n            isPlayerReady = false; \/\/ Reset the player readiness flag\r\n            $('.play_pause').show();\r\n\r\n            \/\/ Load the YouTube API\r\n            if (typeof YT !== 'undefined') {\r\n                onYouTubeIframeAPIReady(); \/\/ Reinitialize the player\r\n            }\r\n        }\r\n\r\n        \/\/ Play video and hide play button\r\n        $('.play_pause').on('click', function () {\r\n            if (isPlayerReady && player) { \/\/ Check if player is ready\r\n                player.playVideo(); \/\/ Play the video\r\n                $(this).hide(); \/\/ Hide the play button\r\n            }\r\n        });\r\n    });\r\n\r\n    \r\n<\/script>","protected":false},"excerpt":{"rendered":"<p>\uc0ac\uc6a9\uc790 \ub9e4\ub274\uc5bc \u00b7 \uac00\uc774\ub4dc \uc0ac\uc6a9\uc790 \uac00\uc774\ub4dc\uc640 \uc0ac\uc6a9\ud658\uacbd\uc5d0 \ub530\ub978 \uc790\ub8cc\ub97c \ud655\uc778\ud574\ubcf4\uc138\uc694. \ub9ac\ubaa8\ud2b8\ucf5c\uc774 \ucc98\uc74c\uc774\uc2e0\uac00\uc694? \uc601\uc0c1 \uac00\uc774\ub4dc\ub97c \ubcf4\uba74\uc11c \uc811\uc18d\ud558\uace0 \uc0ac\uc6a9\ud558\ub294 \uacfc\uc815\uc744 \ub530\ub77c\ud574 \ubcf4\uc138\uc694. \ubb34\ub8cc\uccb4\ud5d8 \uc2e0\uccad \ubc29\ubc95 PC\uc6d0\uaca9\uc9c0\uc6d0 \uc5f0\uacb0 \ubc29\ubc95_\uc6f9\ubdf0\uc5b4 \ub9ac\ubaa8\ud2b8\ucf5c \uc548\ub4dc\ub85c\uc774\ub4dc \uc124\uce58 \uc2dc \uad8c\ud55c \uc124\uc815 \ubc29\ubc95 \uc774\uc804 \ub2e4\uc74c \uc0ac\uc6a9\uc790 \ub9e4\ub274\uc5bc \ud544\uc694\ud55c \ub9e4\ub274\uc5bc\uc744 \ub2e4\uc6b4\ubc1b\uc544 \ud655\uc778\ud558\uc138\uc694. \uac00\uc774\ub4dc \uc27d\uace0 \ube60\ub974\uac8c \uc0ac\uc6a9\ud574\ubcf4\uace0 \uc2f6\uc744 \ub54c \uc6f9\ube0c\ub77c\uc6b0\uc800\uc5d0\uc11c PC \uc9c0\uc6d0 \uc6f9\ube0c\ub77c\uc6b0\uc800\uc5d0\uc11c \uc601\uc0c1 \uc9c0\uc6d0 \uc6f9\ube0c\ub77c\uc6b0\uc800\uc5d0\uc11c Android \uc9c0\uc6d0 \uc6f9\ube0c\ub77c\uc6b0\uc800\uc5d0\uc11c iOS \uc9c0\uc6d0 \uc5d0\uc774\uc804\ud2b8\ub85c \uace0\uac1d \uc9c0\uc6d0 \uad00\ub9ac\uc790\uc6a9 \uc5b4\ub4dc\ubbfc 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