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Easily communicate with the customer in more ways than one, all while remotely solving the problem.
Impress your customers, increase satisfaction, and reduce on-site visits all by providing world class mobile support, remotely.
Seeing is believing. Decrease resolution time by using the camera on a mobile device to see exactly what the customer is experiencing.
RemoteCall lets you instantly connect with and support remote clients from anywhere in the world and view and control their computer in real-time.
RemoteCall + mobile pack allows support representatives to remotely view, diagnose, and resolve a customer’s mobile issue, all by using a simple app.
RemoteCall + visual pack gives support agents the ability to see exactly what the customer is experiencing with a real-time video stream.
To provide remote support solutions for the largest user base,
RemoteCall is compatible with iOS as well as Android.
The all new RemoteCall 6.0 has a user-centered UX design and powerful mobile support features that improve the entire support experience.Read this Paper
The new user interface makes it easier to find your desired menu.
The mouse cursor appearance changes depending on the function you are using.
The new user interface makes it easier to find your desired menu.
You can access various functions easily through the mobile menu bar.
You can manage with a closer look at state, chat, settings, and file upload / download function.
There are also a number of information and management functions that improve efficiency.
You can easily view and manipulate the mobile screen directly.
The new user interface makes it easier to find your desired menu.
Easily gain camera control on the mobile device.
You can check the information and request to move the camera via the guide window.
You can share the information directly on the screen in the drawing function to see the same screen as the customer.
If the phone call is dropped during a remote support session, you can communicate using the chat program.
Notifications will display providing details about the remote support session.
You can send greetings and messages quickly
Rsupport provides you with a dedicated video player to play back session recordings. Recorded files are saved in a unique format for security purposes and can only be played using the provided player.
Recording support sessions can be convenient for future reference such as training purposes or collateral.
The magnification of the screen or speed can be adjusted to your preference.
