ProductsRequirements and Specifications
Compatible with all OS, web browsers and devices.
Requirements for support agent
Review the following requirements to ensure the best compatibility.
| Supporting from a browser |
Windows | Windows 7 or later (32bit, 64bit) |
|---|---|---|
| Mac | macOS X 10.12 (Sierra) ~ 11 (Big Sur) | |
| Linux | Ubuntu 14.04 or later CentOS 7.5 or later |
|
| Android | Android 5.0 (Lollipop) ~ 11 | |
| iOS | iOS 11.0 ~ 14.3 (iPhone 5s or later, iPad 5th Gen / Air / mini 2 / Pro or later) |
|
| Browser | Chrome 70 or later (Windows, Mac, Linux, Android) Firefox 65 or later (Windows, Mac, Linux) Edge Chromium 80 or later (Windows, Mac) Safari 11 or later (Mac, iOS) Opera 55 or later (Windows) |
| Supporting from the application |
Windows | Windows 7 or later (32bit, 64bit) |
|---|---|---|
| Mac | macOS X 10.11 (El Captitan) ~ 11 (Big Sur) |
Requirements for customer – Support agent using a browser
Remote support is available to the following PC and mobile devices.
| PC support | Windows | Windows 7 or later (32bit, 64bit) |
|---|---|---|
| Mac | macOS X 10.12 (Sierra) ~ 11 (Big Sur) | |
| Browser | All OS – Chrome 70 or later / Firefox 65 or later / Edge Chromium 80 or later Windows – Internet Explorer 8 ~ 11 / Opera 55 or later Mac – Safari 11 or later |
| Mobile/Visual support | Android | Android 5.0 (Lollipop) ~ 11 |
|---|---|---|
| iOS | iOS 11.0 ~ 14.3 (iPhone 5s or later, iPad 5th Gen / Air / mini 2 / Pro or later) |
|
| Browser | Android – Chrome 70 or later iOS – Safari 11 or later |
Requirements for customer – Support agent using the application
Customer’s PC requires the following OS installed.
| PC support | Windows | Windows 7 or later (32bit, 64bit) |
|---|---|---|
| Mac | macOS X 10.11 (El Capitan) ~ 11 (Big Sur) | |
| Linux | Ubuntu 12.04, 14.04 (LTS only) Mint 13, 17 Redhat 6.2 ~ 6.5 CentOS 5.7 ~ 6.5 |
|
| Browser | All OS (Windows / Mac OS / Linux) – Google Chrome 40 or later / Mozilla Firefox 35 or later Windows – Internet Explorer 10 ~ 11 / Edge Chromium 75.0 or later / Opera 9.0 or later macOS – Apple Safari 10.0 or later / Edge Chromium 75.0 or later / Opera 9.0 or later |
| Mobile support | Android | Android 4.0 (Ice Cream Sandwich) or later |
|---|---|---|
| iOS | iOS 11.0 or later (iPhone 5s or later, iPad 4 / air / mini 2 / Pro or later) |
|
| Network | 5G / LTE / 3G / Wi-Fi |
| Visual support | Android | Android 4.0 (Ice Cream Sandwich) or later |
|---|---|---|
| iOS | iOS 11.0 ~ 14.3 (iPhone 5s or later, iPad 4 / air / mini 2 / Pro or later) |
|
| Network | 5G / LTE / 3G / Wi-Fi | |
| Camera | A smartphone with camera |