Requirements and Specifications
Review the following requirements to ensure the best compatibility.Requirements for support agent
Supporting
from a browser
| Windows | Windows 10 ~ 11 (32bit, 64bit) |
| Mac | macOS 10.15(Catalina) ~ 13 (Ventura) |
| Linux | Ubuntu 14.04 or later CentOS 7.5 or later |
| Android * | Android 5.0 (Lollipop) ~ 12 |
| iOS/iPadOS * | iOS/iPadOS 13 ~ 16 (iPhone 6s or later, iPad 5th Gen / Air / mini 4 / Pro or later) |
| Browser | Chrome 100 or later (Windows, Mac, Linux, Android) Firefox 99 or later (Windows, Mac, Linux) Edge Chromium 100 or later (Windows, Mac) Safari 15.4 or later (Mac, iOS) |
Supporting
from the application
| Windows | Windows 10 ~ 11 (32bit, 64bit) |
| Mac | macOS 10.15(Catalina) ~ 13 (Ventura) |
Remote support is available to the following PC and mobile devices.Requirements for customer
– Support agent using a browser
PC support
| Windows | Windows 10 ~ 11 (32bit, 64bit) |
| Mac | macOS 10.15(Catalina) ~ 13 (Ventura) |
| Browser | All OS – Chrome 100 or later / Firefox 99 or later / Edge Chromium 100 or later Windows – Opera 80 or later Mac – Safari 15.4 or later |
Mobile/Visual support
| Android | Android 5.0 (Lollipop) ~ 12 |
| iOS/iPadOS | iOS/iPadOS 13 ~ 16 (iPhone 6s or later, iPad 5th Gen / Air / mini 4 / Pro or later) |
| Browser | Android – Chrome 100 or later / Samsung Internet 16 or later iOS/iPadOS – Safari 15.4 or later |
Customer’s PC requires the following OS installed.Requirements for customer
– Support agent using the application
PC Support
| Windows | Windows 10 ~ 11 (32bit, 64bit) |
| Mac | macOS 10.15(Catalina) ~ 13 (Ventura) |
| Linux | Ubuntu 12.04, 14.04 (LTS only) Mint 13, 17 Redhat 6.2 ~ 6.5 CentOS 5.7 ~ 6.5 |
| Browser | All OS (Windows / macOS / Linux) – Google Chrome 100 or later / Mozilla Firefox 99 or later Windows – Edge Chromium 100 or later / Internet Explorer 10 ~ 11 / Opera 80 or later macOS – Apple Safari 15.4 or later / Edge Chromium 100 or later / Opera 80 or later |
Mobile support
| Android | Android 5.0 (Lollipop) ~ 12 |
| iOS/iPadOS | iOS/iPadOS 13 ~ 16 (iPhone 6s or later, iPad 5th Gen / Air / mini 4 / Pro or later) |
| Network | 5G / LTE / 3G / Wi-Fi |
Visual support
| Android | Android 5.0 (Lollipop) ~ 12 |
| iOS/iPadOS | iOS/iPadOS 13 ~ 16 (iPhone 6s or later, iPad 5th Gen / Air / mini 4 / Pro or later) |
| Network | 5G / LTE / 3G / Wi-Fi |
| Camera | A smartphone with camera |