Requirements and Specifications
Review the following requirements to ensure the best compatibility.Requirements for support agent
Supporting
from a browser
| Windows | Windows 7 ~ 11 (32bit, 64bit) |
| Mac | macOS 10.15(Catalina) ~ 13 (Ventura) |
| Linux | Ubuntu 14.04 or later CentOS 7.5 or later |
| Android * | Android 5.0 (Lollipop) ~ 12 |
| iOS * | iOS 13 ~ 16 (iPhone 6s or later, iPad 5th Gen / Air / mini 4 / Pro or later) |
| Browser | Chrome 94 or later (Windows, Mac, Linux, Android) Firefox 93 or later (Windows, Mac, Linux) Edge Chromium 94 or later (Windows, Mac) Safari 13 or later (Mac, iOS) Opera 80 or later (Windows) |
Supporting
from the application
| Windows | Windows 7 ~ 11 (32bit, 64bit) |
| Mac | macOS 10.15(Catalina) ~ 13 (Ventura) |
Remote support is available to the following PC and mobile devices.Requirements for customer
– Support agent using a browser
PC support
| Windows | Windows 7 ~ 11 (32bit, 64bit) |
| Mac | macOS 10.15(Catalina) ~ 13 (Ventura) |
| Browser | All OS – Chrome 94 or later / Firefox 93 or later / Edge Chromium 94 or later Windows – Opera 80 or later Mac – Safari 13 or later |
Mobile/Visual support
| Android | Android 5.0 (Lollipop) ~ 12 |
| iOS | iOS 13 ~ 16 (iPhone 6s or later, iPad 5th Gen / Air / mini 4 / Pro or later) |
| Browser | Android – Chrome 94 or later iOS – Safari 13 or later |
Customer’s PC requires the following OS installed.Requirements for customer
– Support agent using the application
PC Support
| Windows | Windows 7 ~ 11 (32bit, 64bit) |
| Mac | macOS 10.15(Catalina) ~ 13 (Ventura) |
| Linux | Ubuntu 12.04, 14.04 (LTS only) Mint 13, 17 Redhat 6.2 ~ 6.5 CentOS 5.7 ~ 6.5 |
| Browser | All OS (Windows / macOS / Linux) – Google Chrome 70 or later / Mozilla Firefox 65 or later Windows – Edge Chromium 80 or later / Internet Explorer 10 ~ 11 / Opera 55 or later macOS – Apple Safari 13 or later / Edge Chromium 80 or later / Opera 55 or later |
Mobile support
| Android | Android 5.0 (Lollipop) ~ 12 |
| iOS | iOS 13 ~ 16 (iPhone 6s or later, iPad 5th Gen / Air / mini 4 / Pro or later) |
| Network | 5G / LTE / 3G / Wi-Fi |
Visual support
| Android | Android 5.0 (Lollipop) ~ 12 |
| iOS | iOS 13 ~ 16 (iPhone 6s or later, iPad 5th Gen / Air / mini 4 / Pro or later) |
| Network | 5G / LTE / 3G / Wi-Fi |
| Camera | A smartphone with camera |