Requirements and Specifications

Review the following requirements to ensure the best compatibility.Requirements for support agent

Supporting
from a browser

Windows Windows 7 ~ 11 (32bit, 64bit)
Mac macOS 10.15(Catalina) ~ 13 (Ventura)
Linux Ubuntu 14.04 or later
CentOS 7.5 or later
Android * Android 5.0 (Lollipop) ~ 12
iOS * iOS 13 ~ 16
(iPhone 6s or later, iPad 5th Gen / Air / mini 4 / Pro or later)
Browser Chrome 94 or later (Windows, Mac, Linux, Android)
Firefox 93 or later (Windows, Mac, Linux)
Edge Chromium 94 or later (Windows, Mac)
Safari 13 or later (Mac, iOS)
Opera 80 or later (Windows)

Supporting
from the application

Windows Windows 7 ~ 11 (32bit, 64bit)
Mac macOS 10.15(Catalina) ~ 13 (Ventura)

Remote support is available to the following PC and mobile devices.Requirements for customer
– Support agent using a browser

PC support

Windows Windows 7 ~ 11 (32bit, 64bit)
Mac macOS 10.15(Catalina) ~ 13 (Ventura)
Browser All OS
– Chrome 94 or later / Firefox 93 or later / Edge Chromium 94 or later
Windows
– Opera 80 or later
Mac
– Safari 13 or later

Mobile/Visual support

Android Android 5.0 (Lollipop) ~ 12
iOS iOS 13 ~ 16
(iPhone 6s or later, iPad 5th Gen / Air / mini 4 / Pro or later)
Browser Android
– Chrome 94 or later
iOS
– Safari 13 or later

Customer’s PC requires the following OS installed.Requirements for customer
– Support agent using the application

PC Support

Windows Windows 7 ~ 11 (32bit, 64bit)
Mac macOS 10.15(Catalina) ~ 13 (Ventura)
Linux Ubuntu 12.04, 14.04 (LTS only)
Mint 13, 17
Redhat 6.2 ~ 6.5
CentOS 5.7 ~ 6.5
Browser All OS (Windows / macOS / Linux)
– Google Chrome 70 or later / Mozilla Firefox 65 or later
Windows
– Edge Chromium 80 or later / Internet Explorer 10 ~ 11 / Opera 55 or later
macOS
– Apple Safari 13 or later / Edge Chromium 80 or later / Opera 55 or later

Mobile support

Android Android 5.0 (Lollipop) ~ 12
iOS iOS 13 ~ 16
(iPhone 6s or later, iPad 5th Gen / Air / mini 4 / Pro or later)
Network 5G / LTE / 3G / Wi-Fi

Visual support

Android Android 5.0 (Lollipop) ~ 12
iOS iOS 13 ~ 16
(iPhone 6s or later, iPad 5th Gen / Air / mini 4 / Pro or later)
Network 5G / LTE / 3G / Wi-Fi
Camera A smartphone with camera

Do you want to know more about PC support?

Learn more about the options and detailed features.