Troubleshoot in real-time with remote screen sharing and control of smartphone / tablet.
- Support agent
Sign in to RemoteCall agent program and press START.
Waiting for mobile support.
Connection app + connection code
Provide the app installation path and 6 digits connection code. These will be sent via SMS.
Install the app instructed by the support agent and enter the 6 digits connection code.
Use the features of RemoteCall to provide remote support.
Share the device’s screen and receive support.
Increase productivity and customer satisfaction at the same time.
Support with confidence with RemoteCall
Connection is maintained even when customer’s network status changes.During support, remote connections is maintained and support is not interrupted even when the network is switched over to LTE, 3G, and Wi-Fi.
Customer can manage screen sharing during remote supportCustomers can lock the screen or end support at any time via widgets from on the device screen.
Support a device with their screen lockedUnless it is necessary to show the device’s screen, support can be performed with the device’s screen locked.