ProductsMobile support
Troubleshoot in real-time with remote screen sharing and control of smartphone / tablet.
- Support agent
- Customer
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Start
Sign in to RemoteCall agent program and press START.
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Waiting
Waiting for mobile support.
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Connection app + connection code
Provide the app installation path and 6 digits connection code. These will be sent via SMS.
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Connection code
Install the app instructed by the support agent and enter the 6 digits connection code.
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Provide support
Use the features of RemoteCall to provide remote support.
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Receive support
Share the device’s screen and receive support.
Increase productivity and customer satisfaction at the same time.
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Mobile Carrier examplesIncrease re-use of device and service by providing visual guidance to older customers.
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Mobile Device Manufacturer examplesEasily identify mobile device issues and provide instant support to increase customer satisfaction.
Support with confidence with RemoteCall
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Connection is maintained even when customer’s network status changes.
During support, remote connections is maintained and support is not interrupted even when the network is switched over to LTE, 3G, and Wi-Fi. -
Customer can manage screen sharing during remote support
Customers can lock the screen or end support at any time via widgets from on the device screen. -
Support a device with their screen locked
Unless it is necessary to show the device’s screen, support can be performed with the device’s screen locked.
Support both iOS and Android
Product requirements-
Get started for FREE
Sign up for 14 day free trial, no credit card is needed. -
Customer Support
Have questions or need assistance?