ProductsFeatures
Differentiating factor against other tools.
Most popular features
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Screen sharing
Share PC and mobile screen remotely.
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Mouse / keyboard control
Locally control the mouse and keyboard of the remote PC.
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Draw
Draw or mark on the screen of the remote PC.
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Screen capture / record
During a support session, screen can be recorded with the customer’s approval.
Secure, use it with confidence.
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Remote support agreement
Obtain customer approval for support and access.
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In-session approval (record / file transfer / session sharing / etc.)
Permission will be requested to the customer to use the features during the session.
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Lock viewer
Lock the viewer screen during support.
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Delete modules
Downloaded modules are automatically removed after the support.
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Access password / limit access by IP
Receive additional passwords or limit the access by IP.
As always, features designed to be user-friendly
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Multiple connection
Connect to multiple devices at the same time from a single sign in.
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Send and receive files
Send or receive files during remote support.
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Voice / Text / Video Chat
Communicate with the customer by voice / text / video.
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Share / transfer session
Share or transfer connected clients with other support agents.
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Remote reboot / reconnect
Reboot the remote PC and maintain the connection.
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Special keys / Hotkeys
Use special keys such as Ctrl + Alt + Del.
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Personalized connection page
Personalize the connection page to the customer’s theme and style.
Customized for each purpose
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Multiple connection methods
It offers connection by code or icon.
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Reverse screen sharing
Show the support agent’s screen to the customer.
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Record support agent’s screen
Record support agent’s screen and store it centrally.
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Remote sound
Support agent can listen to the sound output of the remote PC.
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Multi-monitor
Supports up to 6 displays on a single PC.
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Control hard key
Access and control the hard keys (such as the power button) on the mobile device.
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View app info
Display the apps installed on the device and their information.
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System information
View system information on mobile devices.
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Flash ON / OFF
Control the camera flash of the smartphone.
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Manual focus
Adjust the camera focus of the smartphone.
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Picture quality
Adjust the picture quality of the live streaming from the remote device.
Smart management
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Support report
Request the support agents to fill in the support report and store it centrally.
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Individual permission settings
Grant privileges to only a specific ID individually.
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Statistics
Easily view support statistics by period.