How to use RemoteCall with Agent application

How to use RemoteCall with Agent application

Download and Install

First, you will need to install the Agent program to be used by the support agent.
Download the version for your system, run and follow the instruction below.

Installing on Windows
  • 실행 이미지
    1 From the download folder, run the file “rcstartsupport.exe”
  • 설치 이미지
    2 When the installation screen appears, press NEXT.
  • 제품 사용 동의서 이미지
    3 Agree to the terms and condition by checking the box and press NEXT.
  • 설치 완료 이미지
    4 Press DONE to finish the installation.

Remote Support

After installing the Agent program, launch it by double clicking on the icon from the desktop.
Sign in using the ID and Password. Demo users will find it on the confirmation email.

  • 안내메시지 이미지
    1 On the first sign in after entering the temporary password, you will be prompted to set a new one.
  • 시작하기 이미지
    2 Create a new password, sign in and press START to create a new session.
대기창 이미지
  • The Viewer window will pop up displaying the 6 digits connection code. Pass this to the customer.
  • You can also share the code using “Copy URL” and “Send SMS” option.
  • As the 6 digits code is randomly generated for each session, opening a new Viewer window will generate a new number.

Remote support – PC

Start the remote support once the Agent program is completely installed and signed in.
Of course, you will need 2 PCs, a support provider and receiver.

To provide support
1 Connection code
Verify that you have the 6 digits connection code from the Viewer window.
Connection code
2 Share the code
Instruct the connection page address ( and the code.
To receive support
1 Open connection page
Open a browser and go to the instructed connection page (
2 Enter connection code
Enter the shared 6 digits connection code on the connection page and press CONNECT.
PC connecting
You are now connected.
Once the screen is displayed, provide remote assistance.
PC viewer
Transfer files (ex. user guides, driver installer, etc.) using Drag&Drop or Copy&Paste.

Experience a totally new way of remote support as if having it in front of you, with RemoteCall.

Remote support – Mobile

Start the remote support once the Agent program is completely installed and signed in.

Step 1: Install “Mobile support” app on the Smartphone.
Assist the customer to install the mobile app on his/her smartphone.
For demo purpose, try installing it on your phone and get connected to learn how it works.
Step 2 : Connect using the ‘mobile support’ app.
  • 1 Launch the app.
    Enter the connection code.
    접속 코드 이미지
  • 2 The Viewer is now connected via app.
    The support provider shares the connection code from the Viewer and the support receiver enters the code in the smartphone’s app to get connected.
    뷰어 연결 이미지
Now the PC and the smartphone are connected.
We can now see the customer’s smartphone on our screen.
전체 화면 이미지

With RemoteCall, you can control the smartphone’s screen just like doing it with your own hands and even remotely operate hard keys!

Troubleshooting and Help

RemoteCall Helpdesk offers more categorized and detailed instruction.

Configure the settings from the admin console.