Never Make a Customer Wait

Provide secure support with ease using RemoteCall + mobile pack the future.

RemoteCall + mobile pack enables representatives to diagnose and resolve mobile issues remotely to not only Android, but iOS devices as well.

Remote Support Features Now Optimized for Smartphones

Mobile devices are automatically recognized, displaying the device’s skin, and providing shortcut buttons to easily access for quicker support.

RemoteCall + mobile pack Features

Easy App Installation and Quick Support

The support representative can get connected with the customer using multiple connection methods, such as providing a unique 6-digit connection code, sending an SMS to the mobile app, or by using the customers mobile phone number.

Get Started with RemoteCall + Mobile Pack

One-of-a-Kind, yet the most reliable connection.

RemoteCall offers three methods of getting connected, USB, 3G/LTE, and Wi-Fi, and automatically reconnect seamlessly when the network changes.

The Best Performance on Mobile Devices

While support sessions are in progress, CPU usage will be between 20-30%, and memory will continue to use lower than 300Kbytes based on 1Ghz CPU. RemoteCall has been optimized to minimize the amount of data transfered and power consumption.

RemoteCall + Mobile Pack Features

Mobile Device – Screen Sharing
Support representatives are able to view their customers’ mobile device screens to provide real-time remote support.
Mobile Device Screen Control
Support representatives can take control with mouse to support the mobile device.
Minimal Data/Bandwidth Consumption
All RemoteCall solutions retrieve changes on the remote screen to minimize data/bandwidth consumption.
Seamless Network Transitioning
Automatically detect mobile network changes without interrupting the support session.

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Try RemoteCall service for free for 14 Days.Sign up Now!

RemoteCall + mobile pack support specification

Agent PC OS
  • Windows 7, 8, 8.1, 10 (32bit, 64bit)
Customer mobile OS
  • Android 4.0 ~ 7.0.x
  • iOS 7.1 ~ 10.2.x
    (iPhone 4S ~ 7, iPad 2 ~ iPad Pro)
Internet Browser
  • Microsoft Edge
  • Internet Explorer 9 ~ 11
  • Mozilla Firefox 35 or later
  • Google Chrome 40 or Later
  • Apple Safari 7.0 or Later
  • Opera 9.0 or Later

RemoteCall + mobile pack Case Studies

  • Mobile Device Manufacturers

    Manufacturers can pre-install the RemoteCall + Mobile Pack app onto their devices to provide remote support to their customers saving them trips to the service centers.

  • Financial Institutions

    Mobile applications can provide secure and reliable remote support, and raise customer satisfaction.

  • Mobile Carriers

    RemoteCall + Mobile Pack can help provide more efficient support by viewing the customer’s mobile device directly. A faster diagnosis of the issue will raise customer satisfaction and result in a better overall support service.

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RemoteCall Service Products

The cost savings in service products are perfect for any company looking to increase efficiency.

RemoteCall ASP

Reduce the initial cost while getting quality and reliability with our remote support solution cloud service solution, sold as ASP (Application Server Provider).

RemoteCall provides unmatched reliable and faster service with over 15 datacenters spread out all over the world with auto-sensing for the shortest path.

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RemoteCall Server

Experience remote support solutions that can be customized for large enterprises, government agencies, and financial institutions.

Integration is available for RemoteCall server to be placed in your own network. Customization will be provided including administrator page and advanced security features. All support history can be managed by recording server.

RemoteCall Appliance

We provide a standalone remote solution to SMB, universities, and government agencies.

Remote Call Appliance is the all-in-one solution that includes RemoteCall software and hardware. Create your own remote support environment with with our high-performance hardware with OS and DB included.