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RemoteCall SaaS Regular Update Advance Notice (v7.7.0)

Product September 16th, 2026
Hello, this is RemoteCall, enabling easy remote support for anything, anywhere.
To provide a better service, we have carried out a regular update to RemoteCall SaaS v7.7.0.
Please refer to the details below.
Update Overview
  • Update Schedule: October 20, 2026 (Tue) 18:30 – October 21, 2026 (Wed) 03:00 (KST)
  • Update Target: RemoteCall SaaS Service
  • Note: This update was performed without service interruption for all users.
Key Update Details
  • 1. Web Viewer
    •
    • Added PIP (Picture-in-Picture) mode, allowing the remote support screen to be displayed in a separate window outside the browser.
    • When a Web Viewer connection fails, agents can now directly diagnose the server connection status and identify where the connection is not smooth.
  • 2. Mobile
    •
    • Applied an adaptive UI to RCMP on iPadOS, allowing stable use across various screen environments.
    • Added an integrated app feature to the Android RCMP app, so that both the Application Viewer and the Web Viewer can connect to the RCMP host. (The existing integrated app remains available.)
    • Added support for new OS versions (macOS, Android, iOS).
  • 3. Other
    •
    • Improved server and related library stability.
    • Fixed miscellaneous bugs and improved features.
Note: The Android remote control item included in the advance notice has been excluded from this RemoteCall SaaS v7.7.0 update.

We will continue to do our best to provide better service.
Contact Information
If you have any questions or experience any inconvenience regarding this update,
please contact us at the email address below.
gb_sales@rsupport.com
Thank you.

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