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Manufacturing

H Global Automotive Manufacturer

H Global Automotive Manufacturer

“Being able to view the customer’s app screen in real time has significantly increased both customer trust and conversion rates.”

- Mobile Service Team Leader, H Automotive Manufacturer

 

Industry Automotive vehicle manufacturing and used vehicle sales
Products RemoteCall Mobile SDK
Usage In-app remote sales consultation for certified used cars

Progress for Humanity through Trusted Remote Sales

H Automotive Manufacturer, one of the largest automotive companies, has established a strong presence not only in the new vehicle market but also in the certified used car segment.
As an officially selected certified used car operator, the company recently launched a mobile-exclusive used car app, transforming what was traditionally an offline purchasing journey into a fully digital, 100% online transaction experience.
Through this mobile platform, customers can browse, compare, and purchase certified used vehicles with enhanced convenience and reliability.

With the launch of the online-only used car app, customers could independently select and purchase vehicles directly through the mobile platform.
Through this online used car platform, customers can search inventory, compare vehicle specifications, review pricing, and complete purchases entirely within the mobile app.
Despite increased customer inquiries through the online used car app, several critical obstacles limited purchase conversion rates:

Key Challenges

  • Too many vehicle options and configurations, making decision-making difficult
  • Information overload, preventing customers from identifying key differences between models
  • Limited trust through voice-only phone consultations

Why RemoteCall Mobile SDK Was Needed

“Customers hesitate to purchase high-value vehicles through a mobile app without seeing the actual car.”

H Automotive Manufacturer recently launched a Used Car Sales App that allows customers to search, compare, and purchase certified used vehicles entirely online.
Through this app, customers can browse vehicle specifications, review pricing, compare options, and complete purchases directly on their smartphones, transforming the traditional offline used car buying process ㄹinto a fully digital purchasing experience.

  • Too many vehicle options and configurations to compare
  • Difficulty identifying key information among large amounts of vehicle data
  • Limited trust built through voice-only phone consultations

As a result, while customer inquiries through the Used Car Sales App increased, the purchase conversion rate did not grow as expected.

The company needed a solution that could provide visual, real-time consultation within the mobile app, replicating the reassurance of in-person assistance while maintaining a seamless digital experience.

How RemoteCall Was Integrated into the Used Car Sales App

To address these challenges, H Automotive Manufacturer integrated RemoteCall Mobile SDK directly into its Used Car Sales App. This integration enabled support agents to provide real-time guidance during the vehicle purchasing process without requiring customers to install additional applications.

H Automotive Used Car Sales App Remote Support

Usage Details

  • In-App Remote Support Connection: Customers tap the “Remote Support” button within the Used Car Sales App and enter a 6-digit code to instantly connect with a support agent.
  • Real-Time Screen Sharing Consultation: Support agents can view the customer’s app screen in real time, guiding them through vehicle options, pricing comparisons, purchase conditions, and payment procedures.
  • Seamless Mobile Purchasing Experience: Because RemoteCall Mobile SDK is embedded directly into the Used Car Sales App, customers can receive assistance without leaving the purchasing flow or installing additional software.

Results Achieved with RemoteCall Mobile SDK

By implementing RemoteCall Mobile SDK within the Used Car Sales App, H Automotive Manufacturer significantly improved customer confidence and purchase conversion performance.

1. Clearer Purchase Decisions

Agents and customers can view the same app screen simultaneously, allowing them to compare vehicle options, pricing, and purchase conditions more clearly.

2. Faster and More Accurate Guidance

Real-time screen sharing enables agents to provide immediate, contextual explanations and quickly respond to customer questions during the purchase process.

3. Increased Customer Trust

Visual consultation creates an experience similar to in-person showroom guidance, helping customers feel more confident purchasing vehicles online.

4. Conversion Rate Doubled

After implementing mobile remote support, the purchase conversion rate increased by approximately 2× compared to voice-only consultations.

RemoteCall Takeaways

  1. 1. Seamless SDK Integration into Existing Apps: RemoteCall Mobile SDK can be embedded directly into existing mobile applications without requiring additional infrastructure or installation.
  2. 2. Visual Consultation Enhances Customer Confidence: Real-time screen sharing allows agents to guide customers through complex purchasing steps, increasing transparency and trust.
  3. 3. Improved Conversion Rates for High-Value Products: Mobile remote support reduces customer hesitation and significantly improves purchase conversion rates.
  4. 4. Accelerating Digital Automotive Sales: RemoteCall enables real-time assistance within the Used Car Sales App, supporting the transition toward fully digital vehicle purchasing experiences.
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