RemoteCall + visual pack
Visual Pack gives support agents the ability to see exactly what the custom is seeing, through the mobile devices camera. With a simple app, customers are able to securely connect and instantly share live video & photos of the issue with support agents. This allows for a dramatic decrease in resolution time, as well as an instant diagnosis of the problem.
Any support case can be solved using RemoteCall
Support customers at anytime by connecting to their mobile devices camera, reducing the need for any on site visits, and decrease the overall resolution time.
RemoteCall is User Friendly
RemoteCall enables reliable support, because the agent can see exactly what the customer sees in real-time. This is a much more useful option than hearing a detailed description over the phone, and trying to guess what the issue is.
An Rsupport Exclusive
Customers can receive the proper support needed by streaming a video of their issue in real-time, using their mobile device camera.
RemoteCall + visual pack Features
RemoteCall + visual pack System Requirements
|Agent PC OS||
RemoteCall + visual pack In Action
Insurance agencies can accurately determine accident damages without having to send an insurance agent to the accident site.
Engineers and site managers are able to remotely manage and oversee multiple construction sites from a single location.
Customer Service centers are able to reduce the amount of support visits by preparing the necessary parts ahead of time, reducing the overall resolution time.
DIY Product Vendors
Customer Support centers can use this solution to better identify a problem and provide rapid support to solve it.
RemoteCall Service Products
The cost savings in service products perfect for our company! Increase efficiency!
Reduce the initial cost with monthly subscription, get quality and reliability with cloud service with our remote support solution sold as ASP (Application Service Provider).
Experience a remote support solutions that can be customized for large enterprises, government agency, and financial institutions.
Integration is available for RemoteCall server to be placed in your own network. Customization will be provided including administrator page and advanced security features. All support history can be managed by recording server.
We provide a standalone remote solution to SMB, University, Government agency.
Remote Call Appliance is the all-in-one solution that includes RemoteCall software and hardware. Create your own remote support environment with with our high-performance hardware with OS and DB included.