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[Aug. 28th, 2017] RemoteCall Maintenance / Update Notice

Maintenance July 31st, 2017
Attention Rsupport customers,
We are writing to notify you of a scheduled maintenance and update for RemoteCall for the following date and time:
Date: Aug. 28th, 2017
Time: 15:00 – 22:00 UTC
Internationally Observed Times
  • San Francisco: 14:00 – 21:00 (PST)
  • New York: 11:00 – 18:00 (EST)
  • London: 16:00 – 23:00 (GMT)
  • Seoul/Tokyo: Tuesday Aug. 29th, 00:00 – 07:00 (KST)
This is a routine maintenance and product update operation to check our software and server systems.
Agent / Viewer
  • Fixed the issue of status message not showing up on EXE2 connection
  • Added RCMP SDK
  • Upgraded SCamPlayer
  • Fixed the permission for session sharing, draw, control, send URL
  • Added object tracking feature
  • Fixed the error codes
  • Added delay message for screenshot mode
  • Fixed the ALT+TAB key during screen lock
  • Added HOME key to show viewer features
  • Fixed the issue with virtual PC
  • Added location for screenshot file storage
  • Other minor bugs fixed
Web
  • Added selective icon based connection
  • Change the connection URL display to 113366.com (www.startsupport.com is still available)
  • Added blinder option
  • Added SSL type option during standby
Web front
  • Fixed template for admin
  • Other minor bugs fixed
iOS
  • Added more error codes
  • RCVP – added object tracking feature
  • RCMP – fixed the issue with iOS 11
Android
  • Added more error codes
  • RCVP – added object tracking feature
  • Fixed the camera blinking issue for devices with Kitkat or lower
Modules
  • update\rcv50
  • update\scamplayer50
  • update\clientapp\rswindow\rshoststarter.exe
  • update\rcc_zip\rccmodule.rsz
  • update\rcc_zip\Viewer.rsz
  • update\rcc_zip\TextChat.rsz
  • update\rcc_zip\UpdateModule.ini
  • update\rcc50
  • update\rcc60
  • update\rslauncher\rsl5.exe
  • clientapp\rswindow\rscagent.exe
We expect minimal downtime and advise that temporary outages of service are a possibility, so we ask that you to plan your business accordingly and apologize for any inconvenience this may cause.
If you have any questions or concerns, please contact our support team at
support.us@rsupport.com
Warm regards,
Rsupport Support Team