[Aug. 28th, 2017] RemoteCall Maintenance / Update Notice

Maintenance July 31st, 2017
Attention Rsupport customers,
We are writing to notify you of a scheduled maintenance and update for RemoteCall for the following date and time:
Date: Aug. 28th, 2017
Time: 15:00 – 22:00 UTC
Internationally Observed Times
  • San Francisco: 14:00 – 21:00 (PST)
  • New York: 11:00 – 18:00 (EST)
  • London: 16:00 – 23:00 (GMT)
  • Seoul/Tokyo: Tuesday Aug. 29th, 00:00 – 07:00 (KST)
This is a routine maintenance and product update operation to check our software and server systems.
Agent / Viewer
  • Fixed the issue of status message not showing up on EXE2 connection
  • Added RCMP SDK
  • Upgraded SCamPlayer
  • Fixed the permission for session sharing, draw, control, send URL
  • Added object tracking feature
  • Fixed the error codes
  • Added delay message for screenshot mode
  • Fixed the ALT+TAB key during screen lock
  • Added HOME key to show viewer features
  • Fixed the issue with virtual PC
  • Added location for screenshot file storage
  • Other minor bugs fixed
  • Added selective icon based connection
  • Change the connection URL display to 113366.com (www.startsupport.com is still available)
  • Added blinder option
  • Added SSL type option during standby
Web front
  • Fixed template for admin
  • Other minor bugs fixed
  • Added more error codes
  • RCVP – added object tracking feature
  • RCMP – fixed the issue with iOS 11
  • Added more error codes
  • RCVP – added object tracking feature
  • Fixed the camera blinking issue for devices with Kitkat or lower
  • update\rcv50
  • update\scamplayer50
  • update\clientapp\rswindow\rshoststarter.exe
  • update\rcc_zip\rccmodule.rsz
  • update\rcc_zip\Viewer.rsz
  • update\rcc_zip\TextChat.rsz
  • update\rcc_zip\UpdateModule.ini
  • update\rcc50
  • update\rcc60
  • update\rslauncher\rsl5.exe
  • clientapp\rswindow\rscagent.exe
We expect minimal downtime and advise that temporary outages of service are a possibility, so we ask that you to plan your business accordingly and apologize for any inconvenience this may cause.
If you have any questions or concerns, please contact our support team at
Warm regards,
Rsupport Support Team